The Role
The Virtual Admin Assistant will manage customer inquiries, scheduling, CRM updates, and perform various administrative tasks to support daily operations and customer service.
Summary Generated by Built In
This is a remote position.
We are seeking a highly organised and customer-focused Virtual Admin Assistant to manage customer inquiries, scheduling, CRM updates, and administrative tasks. Working closely with the Director, you will help ensure smooth daily operations while delivering exceptional customer service and supporting business growth.
Responsibilities
Customer Service & Operations:
- Serve as the primary telephone point of service and client concierge.
- Handle inbound sales inquiries and customer service requests professionally.
- Conduct outbound customer service calls for follow-ups, confirmations, and updates.
- Manage scheduling, logistics, and routing based on Australian geographical locations.
- Manage multiple calendars, emails, and team meetings.
Administration & Support:
- Maintain CRM management, data entry, and sales pipeline updates.
- Email management.
- Encode and update client details in the file management system.
- Prepare proposals, documents, and business forms using templates.
- Update file notes, terms and conditions, and contract templates accurately.
- Assist in creating basic business or financial reports on a regular basis.
- Perform other general administrative duties as required by the Director.
Requirements
- Minimum of 2 years of experience as a Virtual Assistant or in a related customer service/administrative role.
- Excellent verbal and written English skills with strong customer-handling capabilities.
- Experience handling inbound inquiries and making outbound customer service/follow-up calls (strictly no cold calling).
- A solid understanding of Australian geography is preferred (states, major cities, and regions) to assist with efficient logistics.
- Proven experience managing calendars, dispatching, or routing efficiently based on locations.
- Degree qualified is preferred (+).
- Highly proficient in Google Workspace, Microsoft Office (Word, Excel, PowerPoint), Xero, and experienced with Go High Level CRM software, softphones, or related booking platforms, Slack, WhatsApp
- Proactive, results-driven, highly organised, and process-oriented with great attention to detail.
Work Environment & Expectations
While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.
✅ This role requires:
- Discipline and commitment to set working hours (strict shift times, not flexible)
- Use of time tracking software during work hours
- Active participation in team and client calls with your camera ON
- Consistent availability and responsiveness throughout your shift
- Treating this as a long-term, full-time job—not a side gig or freelance task
⏱ Payroll is processed bi-monthly.
We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.
Benefits
1. Monthly Salary: Php35,000
2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
3. You will be paid extra for overtime and Philippines public holidays
4. Probation: 6 months, and after Probation
4. Probation: 6 months, and after Probation
- 10 days annual leave credits
- 5 days of sick leave
5. HMO offered after 6-months probation
6. Eligible for 13th Month Pay after 30 days
7. Annual Salary Review
8. Laptop provided after 30 days
9. Permanent work-from-home role. You will have to use your own internet.
10. SHIFT TIMES: 6:30 AM to 3:30 PM Philippine time, Monday to Friday
Skills Required
- Minimum of 2 years of experience as a Virtual Assistant or in a related customer service/administrative role
- Excellent verbal and written English skills with strong customer-handling capabilities
- Experience handling inbound inquiries and making outbound customer service/follow-up calls
- Solid understanding of Australian geography is preferred
- Proven experience managing calendars, dispatching, or routing based on locations
- Degree qualified is preferred
- Highly proficient in Google Workspace, Microsoft Office (Word, Excel, PowerPoint), Xero, and experienced with Go High Level CRM software
- Proactive, results-driven, highly organised, and process-oriented
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The Company
What We Do
24x7 Direct is a leading Australian ISO Certified BPO and Virtual Staffing Agency, providing outsourcing solutions and virtual assistants to businesses.
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