Virtual Account Manager

Position Title: Virtual Account Manager

About Charter:

Founded in 1997, Victoria headquartered Charter has grown into one of Canada’s foremost fastest growing Information Technology providers in the country, providing a broad array of high value product and service solutions to clients operating some of the most mission critical networks and applications.

If you are looking to be an integral part of a vibrant, success-based environment with the core values of empowerment, flexibility, agility, innovation, high knowledge based, life balanced, and high ethics deeply embedded into the everyday culture then Charter is a place for you to look.  We are a high energy business focused team, providing the highest possible customer experience, with best-in-class engineering support. 

About the Role:

The Virtual Account Manager (Inside Sales) collaborates closely with our Account Managers on daily tasks such as sales, renewals, and customer interactions, ensuring we deliver the best business and technology solutions to our clients. We are seeking a competitive, detail-oriented individual with excellent communication skills to join our thriving sales team. This role offers an exciting opportunity for new sales professionals or experienced inside sales representatives to learn and grow alongside our senior account managers. The position has the potential to drive new business, with the possibility of advancing to an account manager role in the future.

Responsibilities 

• Develop a solid understanding of our service and product offerings to enable productive discussions with potential and current customers.
• Diligently track stock levels for product availability; promptly obtain information and data from Manufacturers and Distributors regarding orders, as required.
• Manage and qualify inbound sales requests/calls.
• Handle delivery and order escalations via established processes; follow-up on order management process from entry to delivery, and estimate date of delivery to customer, based on knowledge of delivery schedules.
• Successfully manage and maintain specifically assigned accounts.
• Support assigned Account Managers on the development of sales quotes, sales orders and proposals on a timely basis, including RFP bid or response pricing.
• Work with Account Managers to keep account activities and information up to date, including accurately managing and maintaining customer information.
• Other projects or duties assigned

Required Knowledge, Skills, and Experience:

• University degree, preferably in a business discipline such as marketing or sales; and/or equivalent work experience with inside sales and B2B selling.
• Experience in a customer service role would be an asset.
• Passionate about sales and building positive relationships with customers, utilizing your outstanding interpersonal skills.
• Sound knowledge of MS Office - familiarity with any CRM system is a bonus
• Exceptional and adaptable communicator, both verbally and in written communications.
• Ability to manage multiple priorities and produce results within deadlines
• Proven accurate data entry and attention to detail
• Ability to lift up to 40lbs

Working Conditions:

• Preferably BC-Based in a hybrid work environment 
• Minimal Travel – Less than 10%
• Overtime as required

If you think that you are a good fit, please apply with a resume and cover letter - we look forward to hearing from you!

Charter is an equal-opportunity employer committed to inclusive, barrier-free recruitment and selection processes. Diversity forms the foundation for excellence and Charter seeks team members who will work respectfully and constructively with everyone. We encourage applications from members of groups that have been historically underrepresented on any grounds listed under the Human Rights Code, including gender, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age and/or self-identify as Indigenous (status, non-status, Metis, and Inuit). To request an accommodation in completing an employment application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to people @charter.ca