Key Responsibilities
- Build and maintain strong relationships with casino guests, including VIP and high-value players.
- Greet and welcome guests on the casino floor, including non‑coded guests, providing exceptional hospitality.
- Monitor guest gaming activity to determine eligibility for complimentary services (comps).
- Arrange reservations for hotel rooms, restaurants, entertainment, and special events.
- Resolve guest concerns promptly and professionally.
- Promote casino promotions, loyalty programs, tournaments, and events.
- Maintain accurate player profiles and track guest preferences.
- Collaborate with hotel, food & beverage, security, marketing, and other internal departments.
- Identify potential high-value players and support long‑term relationship development.
- Meet or exceed guest retention and gaming revenue goals.
Skills & Qualifications
- Strong customer relationship management skills.
- Sales and guest retention mindset.
- Excellent conflict resolution and interpersonal communication skills.
- Ability to multitask in a busy, fast‑paced environment.
- Professional demeanor and ability to stay composed during stressful or high-volume periods.
- Ability to interact comfortably with diverse guests and VIP players.
- Flexible availability, including nights, weekends, and holidays.
Work Environment
Primarily based on the casino floor and VIP areas.
- Frequent interaction with diverse guests and high-value players.
- Expected to greet and provide hospitality to non‑coded guests on the casino floor.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
Skills Required
- Strong customer relationship management skills
- Sales and guest retention mindset
- Excellent conflict resolution and interpersonal communication skills
- Ability to multitask in a busy, fast-paced environment
- Professional demeanor and ability to stay composed during stressful or high-volume periods
- Ability to interact comfortably with diverse guests and VIP players
- Flexible availability, including nights, weekends, and holidays
What We Do
Caesars Entertainment is one of the world's most diversified casino-entertainment providers and the most geographically diverse U.S. casino-entertainment company. Since its beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through development of new resorts, expansions and acquisitions. Caesars Entertainment's resorts operate primarily under the Caesars®, Harrah's® and Horseshoe® brand names. Caesars Entertainment's portfolio also includes the Caesars Entertainment UK family of casinos. Caesars Entertainment is focused on building loyalty and value with its guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars Entertainment is committed to its employees, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Caesars Entertainment promotes a collaborative culture where accountability, passion, and idea sharing create a foundation for innovation and continuous improvement in the casino entertainment industry. Caesars is always looking for intellectually-curious professionals who are aligned with our values, motivated by meritocracy, and inspired by our commitment to our guests, team members, communities, and environment. Learn what it’s like to join a diverse by design team at Caesars Entertainment and check out our open jobs.
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