About Us
Job Overview:
We are looking for an enthusiastic Relationship Manager to join our team in Poland, and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region.
Responsibilities:
- Perform client acquisition and strong relationship management with a portfolio of global VIP clients;
- Provide tailored VIP support and account management for Polish- and German-speaking clients;
- Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
- Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
- Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports;
- Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.
Qualifications:
- Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.;
- Experience working in trading platforms or exchanges is highly advantageous;
- Prior working experience in sales and client services function with international financial background in banking, investments, etc. is preferred;
- Strong communication and written skills;
- Able to work under pressure and tight deadlines while maintaining good multi-tasking skills;
- Demonstrates enthusiasm for the rapidly evolving crypto industry and stays up-to-date with the latest trends and innovations.
- Fluent in Polish and German
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Skills Required
- Fluent in Polish and German
- Strong communication and written communication skills
- Ability to work under pressure and meet tight deadlines while multitasking
- Enthusiasm for the rapidly evolving cryptocurrency industry and awareness of current trends
- Client portfolio including institutional clients, high-net-worth individuals, private bank customers, brokers, futures institutions, or commercial banks
- Experience working with trading platforms or exchanges
- Prior sales or client-services experience in international banking, investments, or related financial services
What We Do
Since its inception in March 2018, Bybit has emerged as a leading cryptocurrency exchange, offering a comprehensive suite of tailored crypto services and product solutions meticulously crafted for retail and institutional traders alike. Trusted by millions worldwide, Bybit continues to push the boundaries of innovation, consistently refining and expanding its multi-spectral product offerings. At the heart of Bybit's mission lies the unwavering commitment to providing a secure, reliable, and transparent trading platform that empowers investors to seamlessly navigate the dynamic world of crypto. Whether you seek to explore Spot or Derivatives trading, harness the potential of Mining and Staking products, or leverage API support for algorithmic trading, Bybit empowers you to take control of your crypto journey. As pioneers in the ever-evolving Web3 landscape, Bybit meticulously curates and incubates innovative crypto projects, decentralized solutions, and data-driven research, fostering a vibrant ecosystem of crypto education and growth opportunities. Our core values of empathy, responsiveness, and continuous improvement permeate every aspect of our operations, shaping an inclusive environment where every individual feels valued and empowered. Bybit actively collaborates with regulatory bodies and institutions worldwide, playing a pivotal role in establishing robust safety and security frameworks, paving the way for a secure and dynamic future of crypto. Embrace the Digital Revolution with Bybit: Your Trusted Partner in the Crypto Frontier. #CryptoArk #Bybit
