- Manage relationships with VIP clients in the local market
- Cultivate and strengthen relationships with existing clients through consistent communication and rapport-building efforts.
- Develop and implement customer service processes and systems, including management rules and monitoring of key customer status.
- Analyze client behavior to identify unspoken needs and prepare key customer analysis reports.
- Collaborate with stakeholders across departments to deliver optimal service solutions and experiences.
- Drive growth of potential clients through product offerings, offline marketing activities, events, and campaigns.
- Partner with marketing teams to enhance brand awareness and drive leads and conversions among VIP tiers.
- Maintain accurate data and information for weekly updates and analysis.
- 4+ years of experience in sales and client services functions within the international financial sector, preferably in banking or investments.
- Proven track record of managing client portfolios including institutional clients, high net-worth individuals, and private bank customers.
- Experience working with trading platforms or exchanges is highly advantageous.
- Strong communication and written skills in both English and Vietnamese to effectively communicate with Vietnamese-speaking stakeholders in the local market.
- Ability to thrive under pressure and meet tight deadlines while maintaining excellent multitasking skills
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!
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What We Do
Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX’s vision is a world of financial access backed by blockchain and the power of decentralized finance.
