The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
Are you ready to elevate the Vegas experience? We’re looking for an enthusiastic VIP Services Manager to support our Casino Marketing functions and create unforgettable moments for our guests! In this exciting role, you’ll lead a dynamic team dedicated to providing top-notch service and enhancing the VIP experience at one of Las Vegas's premier destinations.
If you’re passionate about hospitality and thrive in a vibrant environment, this is your chance to make a real impact in the heart of the Strip!
THE JOB:
The Casino VIP Services Manager is tasked with overseeing the daily operations of the Casino VIP Services team. This role involves managing the Casino VIP Services Supervisors and Coordinators. The Manager should possess strong leadership skills to inspire and motivate employees, ensuring that exceptional service is consistently delivered. A commitment to modeling S.H.O.W. Service Basics in all business interactions is essential, along with the ability to communicate effectively and lead initiatives that contribute to a successful operation. All responsibilities must be carried out in accordance with departmental and MGM Resorts International policies and procedures. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us.
THE DAY-TO-DAY:
- Oversee the daily operations of Supervisors and Coordinators, assisting with the implementation and maintenance of operational procedures to uphold quality and quantity standards, ensuring excellent service for every guest
- Identify and address any inefficiencies or concerns impacting the Casino VIP Services operation
- Execute all payroll and timekeeping forms for agents in the Casino Marketing Department
- Manage staff performance through interviewing, hiring, training, developing, counseling, and evaluating as needed
- Continuously monitor staff performance across all service phases and job functions, addressing any deficiencies with the relevant personnel
- Provide constructive feedback and address disciplinary issues while mentoring employees
- Observe guest reactions and frequently confer with staff to ensure guest satisfaction
- Research data and trends, recommending actions to reduce costs and maximize casino revenue
- Stay informed about current advancements and best practices in the hotel and casino industry
THE IDEAL CANDIDATE:
- Bachelor’s Degree or equivalent experience
- Nevada State Gaming Registration
- Must be able to work various shifts, including weekends and all holidays
- Two (2) years of previous guest services experience in Hotel or Casino Marketing
- Experience leading a team with the ability to be a strong leader and role model
- Must possess mature personal discretion and sound judgment
- Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
- Ability to function well under pressure, manage multiple priorities and meet established deadlines
- Excellent organizational, analytical and project management skills, with particular attention to quality and detail
- Excellent problem solving, communication, computer technology and telephone etiquette skills
THE PERKS & BENEFITS:
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development opportunities through employee programs and network groups
- Free meals in our Mandalay Bay employee dining room
- Free parking on and off-shift at all MGM Resorts properties
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts
FULL JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19893
Are you ready to JOIN THE SHOW? Apply today!
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What We Do
The resorts and casinos of MGM Resorts International™ are some of the most famous in the world. Our 28 destinations are renowned for their winning combination of quality entertainment, luxurious facilities, and exceptional customer service.
We are actively expanding our presence globally, with potential developments in a number of domestic and international markets. At MGM Resorts International, we are all striving together to deliver an enticing blend of entertainment to every corner of the world.
Many of our resorts are located in Las Vegas. Las Vegas features three of the largest convention centers in the U.S., spectacular entertainment, attractions, shopping, and world-famous resorts. Whether dancing fountains, incredible stage productions, casino action, museums or natural attractions such as Lake Mead, Vegas offers something for everyone. A stroll down our streets takes you around the globe, with recreations like climbing to the top of the Eiffel Tower or taking a Venetian gondola ride. From shimmering resort pools and spa rejuvenation to nonstop nightlife, Las Vegas promises an unforgettable career destination.
With all of our unique and spectacular resorts and casinos, MGM Resorts International has a world of opportunities for you to discover excitement and rewards as you provide our guests with a wonderful and memorable experience. Take a closer look at our properties. We think you'll find an opportunity that's right for you. The 81,000 global employees of MGM Resorts are proud to be recognized as one of FORTUNE® Magazine’s World’s Most Admired Companies®.
