VIP Manager - iGaming

At Magic Eden, we’re building the future of crypto entertainment. We began our Web3 journey as the NFT marketplace - but that was only the start. Today, we create immersive, social, onchain experiences that bring together culture, trading, gaming, and entertainment. Our goal is bold and simple: make crypto accessible, exciting, and unforgettable for the next generation of users. Backed by top-tier investors including Electric Capital, Lightspeed Ventures and Paradigm, we’re a global team of passionate, scrappy, and wildly talented people who don’t believe in limits. If you’re ready to take on big challenges, own your impact, and help shape the next era of Web3, you’re in the right place.

Magic Eden is expanding into iGaming and we’re building a best-in-class VIP program from the ground up.

We’re looking for a VIP Manager who can both acquire and grow high-value players. This role combines player sourcing, relationship management, and data-driven retention.

You’ll own the full VIP lifecycle from identifying and onboarding new high-value players to maximizing their long-term value through world-class experiences.

VIP Acquisition & Growth

• Source and acquire new high-value players through outbound outreach, referrals, partnerships, and events

• Build and manage your own pipeline of VIP prospects across key markets

• Develop tailored acquisition strategies for different player segments (e.g. whales, rising VIPs, crypto-native users)

• Represent Magic Eden at industry events, tournaments, and private gatherings to build a strong VIP network

VIP Relationship Management

• Own and grow a portfolio of high-value players, driving retention, engagement, and net gaming revenue

• Deliver highly personalized, high-touch experiences from tailored incentives to real-world hospitality

• Build long-term trust-based relationships with top players and act as their primary point of contact

Lifecycle & Retention

• Identify and convert emerging VIPs using segmentation, behavioral data, and targeted campaigns

• Proactively manage churn risk by monitoring player activity, spend patterns, and sentiment

• Reactivate dormant VIPs through personalized outreach and incentives

• Continuously refine acquisition and retention strategies based on data and player feedback

VIP Experience

• Partner with marketing and product to design VIP campaigns, loyalty programs, and exclusive experiences

• Act as the voice of VIP players internally, influencing product, payments, support, and risk decisions

• Execute and host VIP events, tournaments, and experiences (digital and in-person)

• 3+ years in VIP management, player development, or business development within iGaming / sportsbook / casino

• Proven ability to acquire and grow high-value players (not just manage them)

• Strong network or experience sourcing VIP players via outbound, affiliates, or events

• Deep understanding of VIP player psychology, incentives, and lifecycle management

• Commercial mindset with a track record of driving revenue (NGR / LTV)

• Strong relationship-building skills with high-value, demanding clients

• Comfortable operating in fast-paced, ambiguous environments with high ownership

• Competitive compensation + equity

• Flexible PTO

• Full health, dental, and vision coverage

• Wellness and remote work stipend

• Remote-first team