We are looking for an experienced German-speaking VIP Manager to build strong relationships with our most valuable players while supporting the performance and development of our VIP team.
You'll combine hands-on VIP relationship management with commercial thinking, helping drive player retention, improve VIP processes, and support VIP Executives in delivering an outstanding customer experience.
What you'll doManage relationships with high-value VIP players
Drive player retention, loyalty, and reactivation
Handle complex and sensitive customer cases
Support VIP Executives with portfolio management and best practices
Monitor VIP performance and identify growth opportunities
Improve VIP processes and workflows
Collaborate with CRM, Customer Support, Payments, Risk, Compliance, and Product teams
Ensure compliance with Responsible Gaming and AML requirements
Experience managing VIP or high-value customer portfolios within iGaming
Strong understanding of VIP retention and player lifecycle management
Experience handling escalations and complex customer cases
Commercial mindset with a data-driven approach
Excellent communication and relationship-building skills
Fluent German and professional working proficiency in English
Competitive salary
Hybrid working model from our Limassol, Cyprus office
Flexible working hours
Health insurance
Extra annual leave
The opportunity to grow within a fast-paced international iGaming company
Skills Required
- Experience managing VIP or high-value customer portfolios within iGaming
- Strong understanding of VIP retention and player lifecycle management
- Experience handling escalations and complex customer cases
- Commercial mindset with a data-driven approach
- Excellent communication and relationship-building skills
- Fluent German and professional working proficiency in English
What We Do
Gepard Media is a group of companies founded by blockchain and gaming enthusiasts and headquartered in Cyprus, with a key office in Tallinn. It creates brands, products, and lead-generation strategies for crypto-friendly gaming, while providing marketing, technology, and customer-operations solutions to iGaming brands. The company aims to shape the future of crypto iGaming and crypto casinos through high-performing digital products and player-focused experiences.
