Welcome to a workplace where everyone passionately believes in one purpose!
Our company's commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters.
With 70 years of experience, we are the leading strategic partner, providing specialized solutions for airlines, airports, and enterprises across 21 countries throughout The Caribbean and Latin America.
At GCG, we believe the secret recipe for a perfect team blends talent, focus, and discipline. We seek these qualities in candidates eager to thrive in a diverse and multicultural environment.
Our comprehensive solutions include Sky Dining, Airport Dining, Aviation Support, and Culinary. With a team of over 5,500 highly skilled experts dedicated to excellence, we uphold the highest standards of quality and service. We are committed to elevating travel & culinary experiences for all our customer's journeys, becoming the top choice in the region.
Oversee the flawless execution of the lounge experience according to defined standards.
Maximize customer satisfaction and referral.
Management of the local team through coordination and planning meetings.
Ensure impeccability of the lounge (cleaning, space maintenance and furniture maintenance)
Ensure that supplier dynamics within the lounge impact our customers' experience as little as possible.
Responsible for checking the quality and presentation of catering products.
Make decisions in the field that allow you to guarantee service.
Ensure staffing in the VIP Lounge meets service standards.
Transfer of good practices and correction in the execution of people.
Execute a satisfaction survey of the VIP Lounge as established.
To ensure the efficient operation and profitability of these entities with adequate staff counts, equipment, health and safety requirements.
Deliver an exceptional customer experience within all entities, generating more corporate loyal customers and collaborative partnerships.
Staff meetings are held prior to each event and the contracted details are reviewed with service staff including style of service, event timing and division of responsibilities.
Alliances are built with other businesses to generate new customers through networking events.
A steady base of contacts and customers is built and maintained from the already established database.
Site inspections of the venues are conducted to ensure the design, seating, and decor, etc. meets the client’s needs.
Contracts are accurately completed for all catering events to include guest counts, bar consumption, menu content, special requests, logistical requirements, and payment schedule.
Menu planning meetings have been organized with the Chef and the client to ensure the menu selection is appropriate.
There is liaison with the other service providers (disc jockeys, photographers, etc.) and the client throughout the event process.
The operations of catering functions are successful to include food cost control and preparation, transportation, setup and supervision of all events.
Provide coaching and support to all employees to ensure they operate at their maximum capacity.
Briefing team members at the beginning pf each shift
Generate shift reports and create scheduling.
Provide budget and forecasting to Catering Manager concerning VIP Lounge.
Support reception if needed.
Walk around the lounge on a frequent basis to be attentive to the requirements of clients.
Permant contract with airport and government entities for all operational and legal matters.
Ensure monthly sales targets are met.
Support in 10 day and monthly stock counts.
Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here!
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What We Do
GCG is a leading strategic partner with 70 years of experience providing specialized solutions for airlines, airports, and enterprises. The company operates across 21 countries in the Caribbean and Latin America, boasting a robust workforce of over 5,000 skilled team members.
GCG offers comprehensive solutions for various business needs, including Sky Dining, Airport Dining, Aviation Support, and Culinary services, all designed to provide personalized and elevated travel and culinary experiences.
As a trusted partner, GCG is dedicated to enhancing the success of its clients and customers, positioning itself as the one-stop-shop for companies and organizations.
