As a VIP Lounge Representative, you will be responsible for completing arrival and departure transactions for our VIP guests checking in/out of the hotel. VIP Lounge Representatives assist in booking all dinner, show, entertainment, and any additional requests for our VIP’s. Additionally, VIP Lounge Representatives are resources for all guest questions and are empowered to assist VIP’s when resolving any guest concerns.
Responsibilities• Process check-in and check-out transactions for VIP’s
• Assist VIPs with questions about the city and property
• Assist VIPs with booking dinner, show, etc....
• Assists with guest service recovery
• Always Maintains an Upbeat and Positive attitude
• Responsible for being aware of current events in the hotel to assist VIP’s
• Acts a liaison on behalf of the guest to expedite guest requests
• Maintains a professional and courteous attitude towards all guests (internal and external)
• Anticipating guests’ needs and guest expectations
• Must be 18 years of age or older
• Strong Interpersonal and communication skills.
• Proficiency in a second language would be beneficial.
• Self-starter with strong problem-solving ability
ADDITIONAL REQUIREMENTS
• Ability to perform reaching, stooping and /or crouching motions repeatedly
• Must be able to communicate verbally
• Must be able to stand for extended periods of time
• Must be able to lift 25lbs
Disclaimer:
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Skills Required
- Must be 18 years of age or older
- Strong interpersonal and communication skills
- Proficiency in a second language
- Self-starter with strong problem-solving ability
- Ability to perform reaching, stooping and/or crouching motions repeatedly
- Must be able to communicate verbally
- Must be able to stand for extended periods of time
- Must be able to lift 25lbs
- Drug test and background check required prior to offer
What We Do
Caesars Entertainment is one of the world's most diversified casino-entertainment providers and the most geographically diverse U.S. casino-entertainment company. Since its beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through development of new resorts, expansions and acquisitions. Caesars Entertainment's resorts operate primarily under the Caesars®, Harrah's® and Horseshoe® brand names. Caesars Entertainment's portfolio also includes the Caesars Entertainment UK family of casinos. Caesars Entertainment is focused on building loyalty and value with its guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars Entertainment is committed to its employees, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Caesars Entertainment promotes a collaborative culture where accountability, passion, and idea sharing create a foundation for innovation and continuous improvement in the casino entertainment industry. Caesars is always looking for intellectually-curious professionals who are aligned with our values, motivated by meritocracy, and inspired by our commitment to our guests, team members, communities, and environment. Learn what it’s like to join a diverse by design team at Caesars Entertainment and check out our open jobs.
