VIP Lounge Representative - On Call (Caesars Palace LV)

Responsibilities

• Process check-in and check-out transactions for VIP’s 
• Assist VIPs with questions about the city and property 
• Assist VIPs with booking dinner, show, etc.... able to make thorough and accurate recommendations based on guest’s needs. 
• Assist with guest service recovery 
• Develop and maintain professional verbiage. 
• Interact with casino hosts when needed to provide guest assistance. 
• Always Display Upbeat, Professional and Positive attitude 
• Responsible for being apprised of current events in hotel to assist VIP’s 
• Acts a liaison on behalf of the guest to expedite guest requests 
• Maintains professional and courteous attitude towards all guests (internal and external) 
• Anticipating guests' needs and guest expectations 
• Implement Guest Recognition Program 
• Records and maintain Guest History Profile noting guest preferences, likes and dislikes of Nobu Hotel CP Guests. 
• Are available for all guest needs and requests. 
• Knowledge of the product, brand, and services. Agents can assist with room tours and site inspections. 
• Assist in training new guest service representatives as appropriate.   
• Proactively seek to elevate the VIP guest experience with thoughtful gestures. 
• Ability to generate revenue through room upsells at check-in experience 
• Enliven FORBES five-star rating performance metrics 
• Develops compensation and service recovery knowledge

Qualifications

• Must be 21 years of age or older   
• Strong Interpersonal and communication skills. 
• Proficient in a second language would be strongly preferred. 
• Self-starter with strong problem-solving ability 
• Detail-oriented and proactive 
• Savvy with all the required software and programs such as LMS, Hotsos, Go Concierge, Spa Soft and CMS. 
• Valid Nevada Food Handler’s Card (Health Card)
• Valid Nevada Alcohol Awareness Card (TAM)

ADDITIONAL REQUIREMENTS

• Ability to perform reaching, stooping and /or crouching motions repeatedly 
• Must be able to communicate verbally 
• Must be able to stand for extended periods of time 
• Must be able to lift 25lbs 
• High levels of personal hygiene and meet minimum appearance standards. 

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.  Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. 

About UsHelp us roll out the red carpet at Caesars Palace!  This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa.  If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.