Job Description:
- Manage a portfolio of VIP users with the objective of retaining and increasing user values;
- Establish a 1-1 relationship with users, Creating tailor made offers for personalised service;
- Monitor and Analyse KPIs - identifying patterns and trends of the users;
- Budget Management - Ensure the relevant KPIs are acceptable with valid reasons;
- Evaluate market trends on existing offers ensuring we stay ahead of the game - leveraging experiences and bonuses to retain and grow your portfolio;
- Manage users’ expectations and daily queries referring to our Products - Games, Payments, Offers, Rewards etc;
- Monitor and contact potential customers to expand the VIP segment;
- Profiling of VIP users;
- Coordinate with CRM team to ensure there are regular communications established that may include relevant offers;
- Act as a point of escalation for VIP Executive and Loyalty Agent team members.
- Input on the VIP Campaign plan with suggestions.
- Generate reports as requested.
- Support with VIP team projects and help drive team initiatives..
Requirements
Work Experience Minimum 3 years in iGaming CS, or minimum 2 years in iGaming VIP
Skills Fluent in German Language (written & spoken)
Strong communication skills including: negotiating, mitigating and critical reasoning;
Analytical sills including: ability to interpret data and prioritize action items.
What We Do
RELIATO Ltd. is a small boutique firm, that is extremely agile and adaptable to most projects using a problem-solving mentality whilst always delivering value to our clients. We are your partner for outsourced back-office services for sales and marketing activities and initiatives.
We relish working with clients that have an effective, quick decision-making process. This is when we deliver our best value and results to our clients
The services we offer include:
Marketing: Media Buy, SEO, tailor made marketing reporting tools, Acquisition funnel sales calls and Reactivation funnel sales calls, tailor made campaign creation and campaign management.
Market business analysis and Propensity modelling
Affiliate management
Design: Brand design services, including web design, front end support services, front end development and design
Assistance in making key strategic decisions
