As the IT Support Specialist, you will:
- Possess strong technical skills in hardware/software, networking basics, and troubleshooting, paired with soft skills in communication, problem-solving, and customer service.
- Demonstrate attention to detail, time management, and adaptability to keep pace with evolving technology.
- Provide immediate IT support to the Admiral and his team under the eVIP Program, ensuring rapid restoration of operations.
- Resolve issues across computer hardware, software, and mobility devices (iPhone, iPad) in office environments.
- Handle unclassified systems directly and escalate classified system issues to the SIPR Helpdesk Lead as needed.
- Active DoD Secret clearance
- Bachelor’s degree with 5-8 years (or commensurate experience)
- 8570 IAT II certification (i.e., Security+, CCNA-Security, CND, CySA+, GCSP, GSEC, SSCP)
- Knowledge of ServiceNow Ticketing System.
- Knowledge of M365 applications
- Experience with Remote Tools: Virtual Private Network (VPN) and MANTA
Top Skills
What We Do
GCyber was founded to create innovative information technology solutions for the federal, state, and commercial markets. GCyber engineers have provided professional services supporting the information technology industry for over 15 years. Along with our engineering staff, we have relationships with partners, vendors, and analysts who have specialized expertise in the federal market. GCyber’s broad experience, focus toward execution with measurable results, and commitment to innovation provide responsive and long-lasting solutions to our customers.
It is the mission of GCyber to always remain focused on our customer’s goals and improving their existing landscape. Our company accomplishes this by focusing on opportunities for innovation, while remaining mindful of industry successes and failures in the deployment of technologies. If your road map needs increasingly innovative solutions, GCyber can help you get there.
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