VIP CRM Manager

• Prepare and own a strategic monthly VIP CRM calendar tailored for Casino and Sports customers, leveraging analytics to drive data-informed decisions;

• Control VIP CRM revenue targets and bonus budget allocation, ensuring alignment with overall business objectives;

• Monitor bonus cost versus incremental revenue and ensure positive campaign ROI, optimizing incentive structures to maximize margin efficiency;

• Develop, implement, and continuously optimize VIP lifecycle journeys (Onboarding, Growth, Loyalty, Churn Prevention) with clear KPIs for retention, ARPU growth, and LTV;

• Plan, execute, and optimize campaigns for VIP upselling, retention, and reactivation on a daily basis;

• Collaborate closely with VIP Account Managers to align automated CRM flows with high-touch manual outreach, ensuring a seamless and personalized player experience;

• Manage communications across email, SMS, push notifications, and in-app messaging channels, ensuring consistency and relevance;

• Track, measure, and report on key performance metrics including Retention Rate, Reactivation Rate, Churn Rate, ARPU, LTV, and monthly revenue flows;

• Monitor campaign conversion metrics (acceptance rate, usage rate, wagering completion, incremental uplift) and communication performance (Open Rate, CTR, Conversion Rate, Delivery Rate);

• Design and execute statistically robust A/B and multivariate tests, defining hypotheses, success metrics, and incrementality impact to drive continuous performance improvement.

• At least 1 year of CRM experience within the iGaming industry, with direct exposure to VIP segment management;

• Strong analytical mindset with the ability to interpret complex datasets and translate insights into actionable strategies;

• Experience managing bonus cost optimization and campaign ROI analysis;

• Proficiency in CRM tools, marketing automation platforms, and performance tracking systems;

• Deep understanding of player behavior and lifecycle dynamics within Casino and Sports products;

• Experience working with LATAM markets (Spanish-speaking regions) will be a strong advantage.

• Proactive and resourceful approach in resolving campaign, segmentation, or bonus issues quickly;

• Strong communication and presentation skills, with the ability to deliver clear strategic reports and recommendations;

• Ability to work in a fast-paced environment with multiple markets, frequent game releases, and dynamic event calendars.

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.