VIP Costumer Support Representative

• Provide premium, high-level support to VIP clients via chat, email, phone (when needed);

• Ensure 24/7 coverage, specifically handling night shift operations;

• Respond to customer inquiries promptly and professionally;

• Resolve complex issues efficiently while maintaining VIP service standards;

• Escalate technical or high-priority cases to relevant departments when necessary;

• Monitor customer accounts and proactively identify potential issues;

• Meet KPIs related to response time, resolution time, and customer satisfaction;

• Adapt to rotating schedules, including weekends and holidays;

• Ensure smooth shift handovers between day and night teams.

• Previous experience in the iGaming industry or familiarity with it;

• Upper-Intermediate level of English (written and spoken);

• Fluent Spanish speaker;

• 3+ years of experience in customer support;

• Experience handling live chat and email interactions will be considered an advantage.

• Excellent organizational skills and ability to prioritize in order to meet deadlines;

• Excellent teamwork skills with strong communication skills;

• Ability to work in a fast-paced environment and under pressure;

• Problem-solving skills.

• Health & Wellness Focus;

• Growth Opportunities;

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.