City:
PickeringWhat you will do:
The VIP BOH Supervisor is an hourly role with varying weekly hours. The VIP BOH Supervisor assists the salaried Management team with the running of the theatre building during scheduled shifts - this could include opening and closing the building as the sole Manager on duty. Providing hospitality, food service execution and leading the team of employees, are primary responsibilities as well as adhering to theatre policies and procedures. The VIP BOH Supervisor primarily focuses on the back of house areas, in a quick service restaurant style kitchen, when not assigned elsewhere.
Managing and Leading the Team:
- Oversee VIP Menu standards, food safety and product quality.
- As required, escalate any issues with VIP Cast Members to salaried VIP management for resolution.
Managing the guest experience
·Interact regularly with Guests to understand their expectations.·Oversee the presentation of all food items prepared by the kitchen, to ensure Guest satisfaction.·Maintain a high degree of visibility, professionalism and accessibility to Guests.·Coach, cross-train and cross-utilize Cast to deliver optimum standards of service to our Guests.·Deal swiftly and professionally with Guest concerns on all matters – with a focus on food service quality and presentation.·Deliver high quality service in all areas.- Conduct frequent walkthroughs using all building assessment tools.
Payroll controls:
- Ensure the theatre is staffed to meet business requirements and adjust as required
- Oversee and ensure all cast are following the health and safety policy and guidelines.etc
Administrative & Other duties:
·Effectively follows all Cineplex values, policies and procedures, while role modeling and practicing company culture·Effectively executes promotions, rentals and other special events at the theatre from a culinary perspective.·Support the operation of the theatre according to corporate standards.·Provide feedback around the execution of the third-party contracts.·Communicate theatre information upward, downward and across.·As assigned, accountable for completing accurately all daily, weekly and monthly reports.·Provide recommendations to increase revenues and efficiency or improve profitability in all areas of the business.·Assist the theatre in achieving its budgetary requirements.- Support in the execution of all corporate initiatives related to key business units such as, but not limited to, Media, Marketing and Merchandising.
Inclusion & Diversity
Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.
Accessibility
We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [email protected].
While we appreciate all interest, only those candidates selected for an interview will be contacted.
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What We Do
Cineplex (TSX:CGX) is a top-tier Canadian brand that operates in the Film Entertainment and Content, Amusement and Leisure, and Media sectors. A leading entertainment and media company, Cineplex welcomes millions of guests annually through its circuit of theatres and location based entertainment venues across the country. In addition to being Canada’s largest and most innovative film exhibitor, Cineplex also operates successful businesses in digital commerce (CineplexStore.com), food service, alternative programming (Cineplex Events), cinema media (Cineplex Media) and digital place-based media (Cineplex Digital Media). Additionally, Cineplex operates Canada’s favourite destination for ‘Eats & Entertainment’ (The Rec Room) and entertainment complexes specially designed for teens and families (Playdium). Cineplex is a joint venture partner in SCENE, Canada’s largest entertainment loyalty program.
Proudly recognized as having one of the country's Most Admired Corporate Cultures, Cineplex employs approximately 13,000 people in its offices across Canada and the United States. To learn more visit Cineplex.com or download the Cineplex App
