VIP Accounts Specialist

The VIP Accounts Specialist will play a critical role in driving revenue growth through the acquisition and management of corporate clients for Zain Cash’s comprehensive suite of financial products. This position requires a proactive approach to identifying new business opportunities, building relationships, and delivering exceptional customer service. The role is offered as a limited-term contract.

The employee will also be responsible for outdoor sales activities, engaging directly with clients to promote and expand the company’s services.

• Implement corporate sales action plans and schedules to meet targets and projected contract numbers.
• Develop and maintain corporate sales materials, including presentations, proposals, and contracts.
• Maintain and cultivate relationships with current and potential clients through meetings, calls, and emails.
• Communicate new product opportunities, developments, or feedback to relevant departments.
• Identify and resolve concerns raised by corporate clients in cooperation with the direct supervisor.
• Understand clients' businesses and requirements; visit potential clients to prospect for new business.
• Negotiate, sign, and manage contract renewals to foster long-term client relationships.
• Follow up on payment collection in collaboration with relevant departments.
• Conduct market research to identify new business opportunities and optimize sales strategies.
• Attend networking events, conferences, and trade shows to expand professional contacts.
• Provide product demonstrations to prospective clients, highlighting features and benefits.
• Conduct cold calling and lead generation to qualify prospects and schedule appointments.
• Track and analyze sales performance metrics to identify areas for improvement.
• Collaborate with cross-functional teams to align sales efforts with business objectives.
• Provide ongoing customer support to ensure satisfaction and foster repeat business.
• Adapt to market changes, regulatory updates, and evolving customer needs.
• Maintain accurate records of sales activities, interactions, and account information using CRM tools.
• Pursue continuous professional development in sales techniques, communication, and industry best practices.
• Provide business solutions and create customer needs through proactive engagement.
• Perform outdoor sales activities as required.

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field.
• 1–4 years of experience in customer service, account management, or a related field, preferably within financial services or fintech.

• Strong interpersonal and relationship-building skills to engage effectively with high-profile clients.
• Excellent verbal and written communication with a focus on customer service excellence.
• Ability to analyze client data and feedback to drive product improvements.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.
• High level of professionalism, integrity, and empathy toward clients.
• Comfortable handling high-pressure situations and resolving conflicts effectively.