The Role
Manages a portfolio of high-value VIP customers, delivering personalized service, increasing revenue and deposits, acquiring and reactivating players, and creating exclusive experiences. The role owns sales targets, builds relationships across casino and sports betting offerings, partners with internal teams on VIP campaigns, promotes responsible gaming, and provides market and product insights. Regular travel for VIP events and a flexible schedule, including evenings and weekends, are required.
Summary Generated by Built In
Responsibilities:
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
- Own a portfolio of high-value VIPs. Deliver white-glove service and build personal, 1:1 relationships that drive loyalty and incremental play.
- Grow share of wallet across verticals. Sell across casino, sports betting and beyond, and onboard new VIPs to the program.
- Bring in new VIPs. Spot high-value players and bring them to Bally's from the competition.
- Win back players who go quiet. Spot when a VIP's activity drops, reach out quickly, and bring them back with the right offer at the right time.
- Create unforgettable moments. Digital exclusives, suite nights and money-can't-buy experiences that turn players into superfans.
- Beat your targets. Grow your portfolio's revenue, deposits and active players by working smarter and harder than the competition.
- Partner across the business. Work with Marketing, Product, CRM and Operations to deliver VIP campaigns that feel personal and bold, and to fix anything that gets in the way of a great player experience.
- Put player well-being first. Recognize signs of risky play and work closely with Responsible Gaming to protect players and stay compliant.
- Help shape the program. Share what you're hearing on market trends, competitor offers, product ideas and tools that would make the team better.
Salary Range : $55,000 to $67,000 USD
#LI-OP1
Qualifications Experience Preferred 3-5 years of experience in VIP hosting, outbound sales, relationship management or marketing Casino, sports, hospitality and/or entertainment industry experience preferred Track record as a top performer who consistently exceeds targets Competitive sales mindset with a hunter's drive and a closer's instinct Entrepreneurial and self-motivated, never satisfied with second place Cool under pressure and comfortable owning targets Flexible schedule to be there when your players are playing, including evenings, weekends and events Willingness to travel regularly for VIP events and activations (~25%) Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- 3-5 years of experience in VIP hosting, outbound sales, relationship management, or marketing
- Track record as a top performer who consistently exceeds targets
- Competitive sales mindset with strong prospecting and closing ability
- Entrepreneurial and self-motivated approach
- Ability to remain composed under pressure while owning performance targets
- Flexible schedule, including evenings, weekends, and events
- Willingness to travel regularly for VIP events and activations, approximately 25%
- Casino, sports, hospitality, or entertainment industry experience
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The Company
What We Do
Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across sports betting, iGaming and free-to-play. Our brands and sites include market movers and shakers like Jackpotjoy, Bally Bet, Vera&John, Virgin Casino and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.
