Village Manager

Posted 12 Days Ago
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Cambridge, Waikato, NZL
In-Office
Entry level
Real Estate • Hospitality
The Role
Lead day-to-day operations for a Cambridge retirement village, overseeing resident satisfaction, safety, quality, financial performance, compliance, and team development. The role includes full P&L responsibility, coaching cross-functional staff, building community culture, addressing resident and family concerns, supporting strategic goals, and representing the brand locally.
Summary Generated by Built In
Company Description

You can help bring our villages to life!

At Summerset, from the moment we start developing a village, to when our residents call it home, it’s the passion and dedication of our people that brings our villages to life. We are one team united by being part of something bigger – to bring the best of life to our residents.

Job Description

We’re on the lookout for an experienced, people-first Manager to lead our vibrant and developing Cambridge retirement village.

This is a pivotal leadership role where your ability to inspire and empower others will shine. You’ll oversee all day-to-day operations, nurturing staff, driving financial performance and above all ensuring a first-class resident experience. Supported by a dedicated Care Centre Manager your focus will be on operations and cultivating an environment where both residents and employees thrive.

If you’ve led high-performing teams, love building relationships, and want to use your skills to make a real difference in people’s lives, this is your chance to join a purpose-driven, fast-growing industry.

Key responsibilities include:

  • Overseeing daily village operations with a focus on quality, safety, and resident satisfaction
  • Managing financial performance and identifying opportunities for growth
  • Leading, coaching, and developing your team across multiple functions
  • Creating a strong sense of community and culture for residents and staff
  • Supporting the delivery of strategic goals and compliance standards
  • Representing the Summerset brand in the local community

Please click here to view the full job description.

Qualifications

You’re a strong communicator, a natural leader, and a steady hand in fast-paced environments. You take ownership, thrive on variety, and care deeply about people—whether it’s your team, your customers, or the wider community.

We’d love to hear from you if you have:

  • Experience in operational or branch management, with full P&L responsibility
  • A proven track record of leading and developing high-performing teams
  • Excellent interpersonal skills—you connect easily and lead with empathy
  • Confidence in managing complexity, from staffing to budgets and planning
  • A calm, solutions-focused approach when handling resident and their families concerns
  • Energy, resilience, and the drive to make things better, every day

A background in healthcare, aged care, hospitality or service-based industries would be ideal—but most importantly, you’re ready to lead with heart and purpose.

Additional Information

At Summerset, we offer more than just a job— When you’re part of the Summerset team, you belong to a place where your work has real impact, who you are is fully embraced and where your career flourishes.

Benefits including:

  • 10% Short Term Incentive – recognises your achievement
  • Staff share scheme – share in our success
  • Southern Cross Health Insurance – we care about your wellbeing
  • National support network – access to training, peer support, and senior guidance

Ready to lead with purpose and heart? Join a team where you’ll be empowered to make a difference, every day. Applications close on Thursday 22nd October.

Skills Required

  • Experience in operational or branch management with full P&L responsibility
  • Proven track record of leading and developing high-performing teams
  • Excellent interpersonal and communication skills
  • Ability to manage staffing, budgets, planning, and operational complexity
  • Calm, solutions-focused approach to resident and family concerns
  • Energy, resilience, ownership, and continuous-improvement mindset
  • Background in healthcare, aged care, hospitality, or service-based industries
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The Company
HQ: Wellington
3,232 Employees
Year Founded: 1997

What We Do

Summerset is a New Zealand retirement village operator providing purpose-built communities for older adults across New Zealand and Australia. Its villages offer independent living, residential care, and memory-care support, alongside activities, amenities, and lifestyle services. Founded from a vision to create a welcoming home for the founder’s parents, Summerset has grown into one of New Zealand’s largest retirement and care providers.

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