Job Summary
Looking to build a career in technology while making a real difference for customers?Join our Customer Assurance team and gain hands-on experience supporting enterprise collaboration technologies used in complex, high-profile environments.
This is a fantastic opportunity for someone early in their technology career who enjoys helping people, solving problems and learning how large-scale technology services operate.Job Description
You'll work alongside experienced specialists, receive training and mentorship, and develop valuable troubleshooting and operational skills, helping you to build a strong foundation for future growth within Telstra.
What we offer
Performance-related pay
Access to thousands of learning programs so you can level-up
Paid parental leave for primary & secondary carers
Purchased annual leave scheme
Additional Telstra day off for you to spend how you like
Additional 30% off Telstra products and services
Toolkit provided (laptop + mobile phone + plan paid for)
Due to the nature of the work, a current NV1 Security Clearance is an essential requirement for this role. We can only consider applicants who already hold an active NV1 clearance, but bonus points if you have an active NV2 Security Clearance.
What you'll do
As part of the Video Teleconferencing (VTC) team, you'll be the first point of contact for customers requiring support with collaboration and video conferencing technologies.
Be the first point of contact for customers using video conferencing and collaboration technologies, providing clear, helpful support.
Manage service requests and incidents end to end, keeping customers updated and working towards timely resolutions.
Troubleshoot issues across video conferencing platforms, hardware, audio, video and connectivity services.
Work with technical teams to diagnose, escalate and restore services when more complex issues arise.
Keep accurate records of incidents, troubleshooting steps and customer interactions, while sharing knowledge and improvement ideas with the team.
About you
We're looking for people who are naturally curious, enjoy helping others and have a genuine interest in tech. You may already have experience in technical support, customer service or a service desk environment, and you're excited by the opportunity to continue learning and developing your technical skills.
A current NV1 Security Clearance is mandatory, with the ability to work from Canberra and attend the office as required.
Some experience in customer-facing/ customer service, service desk, technical support or an operational environment.
Strong communication, customer service and problem-solving skills, with the ability to follow structured troubleshooting processes.
A genuine interest in tech, a collaborative mindset and the ability to manage competing priorities while continuing to learn.
Why Telstra?
At Telstra, you'll be part of a team that values collaboration, learning and continuous improvement. This role offers genuine opportunities to build your technical capability, gain exposure to enterprise technology environments, and work alongside experienced professionals who are invested in helping you succeed.
If you're customer-focused, eager to learn and ready to take the next step in your technology career, we'd love to hear from you.
Please ensure you apply with an up to date CV, for immediate consideration
Skills Required
- NV1 Security Clearance (minimum) with ability to obtain and maintain NV2
- Experience in a customer-facing technical support, service desk or operational support environment
- Understanding of video conferencing technologies and collaboration platforms, or strong willingness to learn
- Strong problem-solving skills and ability to follow structured troubleshooting processes
- Excellent communication and interpersonal skills with a customer-focused approach
- Experience using service management and collaboration tools (DSMS, TAMIT, Service Manager, SharePoint, Objective, Confluence)
- Knowledge of Cisco TMS, Cisco Meeting Management, PEXIP, AMX RMS, Polycom Clarity Manager or basic networking skills
- Ability to work effectively in a team environment and manage competing priorities
- Ability to work primarily from Canberra and attend the office as required
- NV2 Security Clearance preferred
What We Do
We believe it’s people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience. And delivering the best tech. On the best network. Because our purpose is to build a connected future so everyone can thrive. We build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network. That’s why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well. And that’s why we have an international presence spanning 15 countries, including China. In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals. As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection.
