Acadian Total Security has an immediate opening for a full-time Video Analyst at our Lafayette, LA location.
Job Summary: Verify and dispatch on video security alarms for residential and commercial customers.
JOB FUNCTIONS
1
Monitors incoming alarm signals using audio and video, verifying and dispatching security alarms for residential and commercial clients
2
Answers phone calls from end users and dealers
3
Answers incoming phone calls and takes messages for dealers and end users
4
Handles any special projects and dealer/end user issues specifically requested by the Operators Supervisor
5
Works with computer automation software to efficiently handle alarms
6
Document accurate, concise, detailed, factual and meaningful reports of events handled
7
Assists the alarm center anytime there is a natural disaster or emergency
8
Follows protocols for extinguishing Fire Rover fires
9
Assist the alarm center with Noonlight video verification alerts
This job description is not intended, nor should it be construed to be an all inclusive list of responsibilities, duties, skills or working conditions associated with a particular job. It is intended to be only a general description of the principal requirements common to positions of this type. Unless specifically noted, these job functions are considered essential duties.
QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High School diploma or GED
- Must possess and maintain a clear criminal history
- ACES management training certification is considered a plus
- A background in telecommunications, criminal justice, security alarm dispatching, CCTV alarm installation or law enforcement is preferred
- Must be PC literate and some familiarity with MS Word and Excel.
- Strong organizational skills; multi-task oriented
- Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
- Ability to write routine reports and correspondence
INTERPERSONAL REQUIREMENTS:
- Maintain social, ethical and organizational norms.
- Achieve accomplishment of all task details, no matter how small.
- Maintain good personal motivation; develop a sense of ownership of job tasks and results.
- Must have a sense of urgency for all work performed.
- Ability to work under the pressure of meeting strict deadlines
- Excellent interpersonal skills
Skills Required
- High School diploma or GED
- Clear criminal history
- PC literate with familiarity of Microsoft Word and Excel
- Experience or background in telecommunications, criminal justice, security alarm dispatching, CCTV alarm installation, or law enforcement
- ACES management training certification
- Strong organizational skills and ability to multitask
- Ability to read and interpret operating and procedure manuals
- Ability to write routine reports and correspondence
- Excellent interpersonal skills and ability to work under pressure
What We Do
Acadian Total Security provides comprehensive security solutions for residential and commercial clients, specializing in video surveillance, intrusion detection, access control, and fire and life safety systems. As a division of Acadian Companies, they have protected over 150,000 homes and businesses since 1999 via 24/7 monitoring and response, focusing on enhancing quality of life by ensuring the safety of people, property, and assets.
