Vice President (VP) of Customer Onboarding

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 

As The Vice President (VP) of Customer Onboarding, you will lead Revenue Cycle operations for large care organizations, partnering with the Customer Executive team to deliver superior results. In this role, you will also contribute to our growing organization as a thought leader helping to improve the R1 solution and inform our strategy. The Vice President (VP) of Revenue Cycle Operations is also responsible for building and maintaining a high performing team, while developing the next set of leaders.

We’re on an undeniable growth path and looking for a select few to help us continue to raise the bar on enabling modern healthcare. The VP of Revenue Cycle Operations role is on the forefront of our growth and will offer the opportunity to accelerate your leadership development. We have a relentless focus on driving results for care organizations allowing them to invest in their mission. You will develop new skills grow your leadership abilities and career, while delivering exemplary business results.

Here’s what you will experience working as the Vice President of Customer Onboarding:

• Lead Revenue Cycle operational transitions and continuous improvement initiatives, owning and delivering on timelines with high P&L implications
• Execute and improve R1’s operating model for customer transitions
• Act as a change agent to help establish common goals and create alliances across hospital organization to optimize success
• Partner with Customer Executive team to align operational and financial objectives
• Participate in R1 strategy development as a thought leader and content expert sharing best practices, optimizing performance, and leading transformative change
• Serve as a thought leader for Customer CFO and Executive team
• Own executive decisions regarding daily operations of each customer transition
• Focus on development, performance and growth of your team

Required Skills:

• Bachelor’s degree is required
• At least 12 years of Operational experience with at least 5 years in Revenue Cycle.
• At least 5 years of steadily advancing leadership roles and a proven track record of success.
• Experience driving complex change – The ability to help counterparts through difficult transitions to a new process, workflow, technology, or situation
• Strategic vision across operational excellence in end to end solutions.
• Strong and broad understanding of Revenue Cycle Operations within a Hospital setting.
• Tenacity /Grit – This role will require getting deep into details and personally driving results in complex and challenging environments. While this work can be tedious, it is foundational to success.
• Analytical Skills – Understanding of complex Excel and Access and/or simple SQL are a plus. More important is mathematical / analytical aptitude, ability to translate operational concepts into measurable results, and vice versa.
• Leadership Skills – Strong communications and leadership skills, while acting as a role model and coaching team members in R1’s core values.
• Interpersonal Skills – The ability to establish oneself as a peer and trusted partner for our client counterparts.
• Motivation / Drive – Successful candidates will be the quintessential self-starter and have a desire for continuous learning. Going beyond what is asked to take on new challenges and create innovative solutions is critical to success.
• Permanent US work authorization.

Desired Skills:

• Master’s degree

For this US-based position, the base pay range is $173,519.37 - $274,007.40 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 30.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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