About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
Due to our continued growth, we are hiring for a Vice President, Technology and Product to join MDLinx, an M3 company.
About the Business Unit:
MDLinx Mission: Transform Omnichannel from Message Delivery to Belief Engineering
MDLinx is on the path to transform its business and product line-up from endemic to omnichannel engagement model, aiming at fulfilling the promise of true omnichannel approach to pharmaceutical brand promotion – “right message to the right physician at the right time on the right channel”. Our goal is to provide pharmaceutical brands with best-in-class personalized HCP engagement programs across the wider media ecosystem, designed to accelerate disease state and brand knowledge penetration, lead generation, and customer conversion. Our ambition is to leverage an omnichannel approach to establish a new philosophy for physician engagement, shifting from delivery to belief engineering.
Job DescriptionPosition Overview
We are seeking an experienced VP of Product and Technology to build and launch our next generation of physician engagement products and services. This is a builder role at the intersection of product and engineering. You believe time spent understanding physicians and pharma clients is equally important as the time spent working with engineers. You will develop fresh ideas for how pharma brands can reach physicians and be useful to them, and you will be measured on impact, not output.
Reporting to the Chief Commercial Officer, you will oversee all technology initiatives, manage product and engineering teams, and architect scalable solutions that enhance our ability to deliver timely, relevant experiences to healthcare professionals in the US. You will enable the team to take advantage of the speed and agility of agentic code development to prototype and pivot fast and collaborate with other teams to find optimal solutions through working prototypes, not wireframes and powerpoints.
The ideal candidate is a technologist who has led product, design, and engineering as one integrated team under a single reporting line. You are credible with engineers on architecture, data infrastructure, and AI, and you own the full process from discovery and design through development, release, and iteration. You have built engagement products that people return to by choice: interactive formats, habit loops, community, and personalization. You have taken a product from 0 to 1, and you have set up and run a forward-deployed engineering (FDE) model across a range of business stakeholders.
Product Leadership and Experimentation
- Own the MDLinx product vision and roadmap across physician-facing experiences and pharma engagement products, leading product, design, and engineering as one team.
- Bring new ideas for how pharma brands can reach and help physicians, and for experiences physicians return to by choice.
- Build a culture of rapid experimentation: go from idea to working prototype in days, put it in front of physicians and clients, learn, and redeploy. With AI-native development, building is cheap. The scarce resource is sharp product judgment about what to test next.
- Spend regular time with physicians and pharma clients and let what you learn in the field shape what the team builds next.
- Run a forward-deployed engineering (FDE) model in which engineers work directly with internal business stakeholders and clients. Client engagements become live prototypes, and what proves valuable becomes a platform capability.
- Scale what works, retire what doesn’t, and quickly move people and code to the next bet.
Engineering Leadership
- Lead application development and data engineering, directly and through team leads.
- Keep teams small, fast, and focused on outcomes. Buy or reuse wherever something isn’t a differentiator.
- Make AI-native development the default way the team works. Ship AI capabilities (personalization, recommendation, content intelligence) as core parts of the product.
- Build a platform designed for speed, so teams can launch, test, and roll back experiments without destabilizing core products.
- Run MDLinx product and technology with a high degree of autonomy, within M3 USA engineering standards and in line with the M3 USA technology plan.
Engagement and Data
- Instrument every experience to generate signal, giving us a continuous read on physician knowledge, attitudes, and behavior.
- Own the MDLinx first-party data strategy with the data engineering team, serving both product and commercial needs.
AI and Content Intelligence
- Lead generative AI for content creation, summarization, curation, and medical literature analysis.
- Build recommendation and real-time personalization engines, plus predictive models for content affinity and engagement propensity.
Platform, Data, and Architecture
- Own technical direction and architecture, using a modular, composable platform built for rapid deployment and experimentation.
- Architect the infrastructure to capture, unify, and activate physician behavioral signals, including unified physician profiles, for both product and commercial use.
Experience
- 12+ years in product and engineering, including 5+ years leading product, design, and engineering as one integrated team, with managers reporting to you.
- A product you took from 0 to 1, from first idea through first paying customers, as a founder, early employee, or leader of a new venture inside a larger company, with specific, measurable results.
- Engagement products with proven retention: interactive, community, or personalized experiences, with evidence of how they changed return visits and depth of engagement.
- A forward-deployed engineering (FDE) model, or a comparable embedded model, that you set up and ran, with engineers working directly alongside clients and business stakeholders.
Technical Depth
- Architecture: you have made and owned the architecture decisions for a high-traffic production platform with high availability requirements, on modern cloud and event-driven infrastructure (AWS preferred).
- AI-native development: your teams build with AI coding agents as standard practice, and you can show the effect on cycle time and output.
- Production AI: LLM applications, recommendation systems, and real-time personalization shipped to users, not only piloted.
- First-party data: event instrumentation, identity resolution, unified profiles, and activation through a customer data platform, designed privacy-first.
- Experimentation and measurement: A/B testing, feature flags, and rollback infrastructure, plus the statistical judgment to separate real signal from noise. You know the difference between engagement metrics and insight into what users know and believe.
How You Lead
- You keep teams small and fast, ship in days rather than quarters, and hold the team to results that matter to physicians and clients.
- You make sharp calls on what to test next and act quickly on the evidence: scale, retire, or redeploy.
- You treat Editorial, Sales, and Marketing as co-builders, and you explain technical tradeoffs clearly to engineers, physicians, pharma clients, and executives.
- You operate with autonomy inside a larger organization, moving at startup speed within M3 USA standards.
Benefits:
A career opportunity with M3USA offers competitive wages, and benefits such as:
- Health and Dental
- Life, Accident and Disability Insurance
- Prescription Plan
- Flexible Spending Account
- 401k Plan and Match
- Paid Holidays and Vacation
- Sick Days and Personal Day
*M3 reserves the right to change this job description to meet the business needs of the organization
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Skills Required
- 12+ years of experience in product and engineering
- 5+ years leading product, design, and engineering as one integrated team
- Experience managing managers across product, design, and engineering
- Experience taking a product from 0 to 1 through first paying customers, with measurable results
- Experience building engagement products with proven retention and increased depth of engagement
- Experience establishing and operating a forward-deployed or comparable embedded engineering model
- Architecture ownership for a high-traffic, highly available production platform
- Experience with modern cloud and event-driven infrastructure; AWS preferred
- Experience using AI coding agents as standard development practice
- Production experience shipping LLM applications, recommendation systems, and real-time personalization
- Experience with event instrumentation, identity resolution, unified profiles, and privacy-first first-party data activation
- Experience with A/B testing, feature flags, rollback infrastructure, and statistical evaluation
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What We Do
M3 USA believes in growth, for our company and for the people who drive it's success. Founded with the goal of changing the world of medicine by leveraging the power of the internet, the M3 Group, of which M3 USA is a part, provides comprehensive, leading edge, digital services to the healthcare and life science industries. We reach over 2.5 million doctors through our physician websites across the US, Asia, and Europe. M3 offers a variety of proven ways to engage physicians and get important clinical and marketing messages to valued, targeted audiences. Our live programs are delivered by clinical educators who are credentialed healthcare professionals. They provide strategic solutions to address the gaps that occur in clinical practice in the management of chronic diseases while also improving access for sales representatives. Those solutions include disease state knowledge, appropriate patient diagnosis, adherence, best practices, treatment to guidelines and REMS programs. Our digital health information services that include: the most up-to-date daily, indexed clinical information/news; medical education; market research; ethical drug promotion; clinical development; job recruitment and clinic appointment services. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange and is a global leader in digital solutions in healthcare and has acquired dozens of companies across the globe. M3 Inc has had consistent growth since inception in 2000, with over 500 million dollars in revenue. Our great success is due to the skills and the high performance of our people, and has helped us attract some of the world’s leading talent from the most respected universities and Fortune 100 companies.
