Ansera is looking for a Vice President of Technical Operations to lead the teams and systems that keep our physical operations running — warehousing, equipment, technical field staff, and logistics. Reporting to the Chief Technical Officer, this leader will own end-to-end accountability for a technical operations organization of roughly 75 people, translating company strategy into safe, efficient, and reliable day-to-day execution. This is a step-up opportunity for a strong operations leader ready to take on a full P&L-adjacent, multi-function leadership role and build lasting processes, not just manage them.
This is a hybrid position based either at Ansera Boston or Chicago with regular travel to warehouse and field sites. Ideal candidate will have experience in the audio visual or lighting industry.
Key Responsibilities
Operational Leadership
- Own overall performance of technical operations — warehouse management, equipment operations, technician/engineering teams, and logistics — against safety, quality, cost, and service-level targets.
- Set and drive the annual operating plan for technical operations, including staffing levels, capital and equipment needs, and budget.
- Build and track KPIs/dashboards that give the CTO and executive team visibility into throughput, uptime, cost per unit, and service reliability.
- Identify and lead process improvement and automation initiatives that reduce cost and improve reliability across sites.
People & Team Management
- Directly manage a leadership team of warehouse, equipment, technical, and logistics managers; provide coaching, performance management, and succession planning for a ~75-person organization.
- Establish staffing plans, training programs, and career paths for technicians and engineers to build bench strength and reduce turnover.
- Champion a strong safety culture across warehouse floors, equipment operations, and field/logistics work.
Warehouse & Equipment Operations
- Oversee warehouse operations, including inventory accuracy, space utilization, receiving/shipping workflows, and warehouse management systems.
- Set standards and oversight for equipment operations, including preventive maintenance programs, uptime targets, and lifecycle/capital replacement planning.
- Partner with procurement/finance on equipment purchasing, vendor management, and total cost of ownership decisions.
Logistics
- Own logistics planning and execution, including carrier/vendor relationships, routing, and on-time delivery performance.
- Ensure logistics operations scale with business growth while controlling cost per shipment/mile.
Cross-Functional & Strategic
- Partner closely with the CTO and other executive leaders to align technical operations with broader company strategy and technology roadmap.
- Represent technical operations in company-wide planning, budgeting, and risk/compliance discussions.
- Evaluate and recommend new tools, systems, or vendors that improve operational visibility and efficiency.
- 7–10+ years of progressive experience in operations leadership spanning warehouse/distribution, equipment or technical field operations, or logistics, including direct people management.
- Proven track record managing multi-function or multi-site teams of comparable size (~50–100+ employees).
- Strong operational and financial acumen — comfortable owning a budget, building KPIs, and reporting results to executive leadership.
- Experience managing technicians/engineers and equipment-heavy operations; familiarity with maintenance programs and equipment lifecycle management is a plus.
- Working knowledge of equipment rental systems, staffing management systems, logistics/transportation management systems, and general operational technology.
- Demonstrated ability to build and scale processes, not just run existing ones — this role is a step up to VP-level ownership.
- Strong communication skills, with experience presenting to and partnering with senior/executive leadership.
Skills Required
- 7–10+ years of progressive operations leadership experience across warehouse/distribution, equipment or technical field operations, or logistics
- Direct people-management experience
- Experience managing multi-function or multi-site teams of approximately 50–100+ employees
- Strong operational and financial acumen, including budget ownership, KPI development, and executive reporting
- Experience managing technicians or engineers and equipment-heavy operations
- Working knowledge of equipment rental systems, staffing management systems, logistics or transportation management systems, and operational technology
- Ability to build and scale operational processes
- Strong communication skills and experience partnering with senior or executive leadership
- Familiarity with maintenance programs and equipment lifecycle management
What We Do
Ansera is a national experiential marketing and live event production agency serving enterprise companies across the United States. It creates corporate conferences, brand activations, video content, virtual events, and other strategy-led brand experiences. Its end-to-end services span creative strategy, scenic and experiential design, audiovisual and technical production, on-site execution, and post-event impact measurement, helping clients deliver engaging, measurable events at scale.
