The Production Management organization requires a highly qualified leader who will lead the Mission Control team who are monitoring and reacting to system failures and events, as well as coordinating critical incident response across the Enterprise. While this is a leadership role, the selected candidate will need to be involved in a technical capacity to ensure that the firm's most critical systems receive world-class support.
Responsibilities- Oversees the performance monitoring, maintenance, and troubleshooting of fundamental systems necessary for technology services, ensuring installations, software, hardware, operating systems, and configuration issues are properly addressed, monitored, and resolved
- Leads and mentors a global team of senior colleagues, fostering a culture of excellence, continuous professional growth, and knowledge sharing within the technology operations community
- Operate both vertically, in their domain, and horizontally, across the Enterprise, to share experience and drive excellence across the broader organization.
- Directs the development and implementation of technical service strategies to ensure alignment with the company's technology vision and business goals, ensuring scalability and iterative progress
- Identification and leadership of operating efficiency improvement as well as incident response and resolution time to continuously improve customer experience.
- Collaborate with partners and stakeholders to foster and drive the adoption of advanced solutions to operational activities, eg. AI Ops
- Develops and maintains technical service standards and guidelines in collaboration with stakeholders, ensuring optimal utilization of technology frameworks to achieve strategic objectives
- Experience in leading Technology Operations teams within the Financial Services and/or Payments sectors.
- Can demonstrate recent subject matter expertise in a relevant technical area.
- Significant technical experience in transaction processing and authorizations.
- Strong technical capability in Mainframe and Distributed technologies, including both Private and Public cloud solutions.
- Experience in attracting, hiring, retaining, and leading top technology delivery talent, and building high-performing teams in competitive markets
- Experience in creating and implementing robust Operational practices including Observability and Capacity Management.
- Significant experience in Major Incident response and high-pressure problem-solving situations, with Executive level communications experience.
Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Experience leading Technology Operations teams within the Financial Services and/or Payments sectors.
- Demonstrable recent subject matter expertise in a relevant technical area.
- Significant technical experience in transaction processing and authorizations.
- Strong technical capability in Mainframe and Distributed technologies, including Private and Public cloud solutions.
- Experience attracting, hiring, retaining, and leading top technology delivery talent and building high-performing teams.
- Experience creating and implementing operational practices including Observability and Capacity Management.
- Significant experience in Major Incident response and high-pressure problem-solving, with Executive-level communications experience.
- Authorization to work in the U.S. without visa sponsorship.
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
