Who We Are
Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry.
We’re doing big things in the proptech world! SmartRent has been recognized as a winner of HousingWire’s Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloitte’s 2023 Technology Fast 500™ list of fastest-growing companies —and we’re just getting started.
Job Description
We are seeking a highly strategic, relationship-driven VP of Strategic Accounts to lead and grow our largest customer relationships. This key role is a blend of executive customer engagement, revenue ownership, and team leadership.
You will manage a team of Strategic Account Directors (SADs) who are responsible for day-to-day account management, while also serving as the executive point of contact for the C-suite and senior stakeholders at our most complex, high-value accounts. Your success will be measured by retention, expansion, and the depth of strategic alignment across accounts.
Responsibilities
- Lead, coach, and develop a team of Strategic Account Directors responsible for the daily success of our largest customers.
- Own executive-level relationships across the top accounts; act as the primary escalation point and long-term strategic partner.
- Define and execute growth strategies for each account—including product expansion, contract renewals, and multi-year roadmap alignment.
- Partner with Sales, Product, and Customer Support to ensure strategic accounts receive exceptional service and measurable value.
- Lead the annual budget, periodic forecast and report on account health, renewal risk, and expansion pipeline.
- Advocate for customer needs internally and influence roadmap prioritization in partnership with Product and Engineering.
- Ensure quarterly executive business reviews (QBRs) and long-term planning are happening at each account.
- Perform other duties as required.
Required Qualifications
- Minimum 10 years of experience in strategic account management, customer success, or enterprise sales
- Minimum 5 years leading teams
- Strong executive presence and comfort engaging with C-level leaders
- Proven track record of driving customer retention and revenue growth across large, complex accounts
- Experience working in or alongside SaaS and/or IoT-based business models
- Skilled in building cross-functional alignment and navigating customer orgs with multiple stakeholders
- Data-driven mindset; able to interpret customer signals and turn them into action
Preferred Qualifications:
- Experience managing top-tier enterprise accounts
- Background in smart tech, proptech, IoT, or B2B enterprise software
- Salesforce proficiency preferred
#LI-Remote
We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.
You’ll fit right in if you:Do the hard work and go out of your way to deliver excellence
Own outcomes and learn from your mistakes
Are a collaborative and supportive team player—win or lose, you lift others up
Value authenticity, diverse perspectives, and inclusion in the workplace
Have a passion for smart tech and the real estate industry
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What We Do
SmartRent is a smart home automation company that builds and deploys solutions for property owners, managers, renters and builders. Learn more.
