Location: Hyderabad, India
Employment Type: Full-Time; Salaried
Compensation: Base Salary, Bonus, Stock Options, Medical
About Innovapptive
Innovapptive is an enterprise SaaS company building an AI-powered Connected Worker Platform for industrial organizations. Our platform connects frontline workers, back-office systems, and assets in real-time to drive safety, reliability, and operational productivity.
Leading global enterprises including Shell, Hess, Westlake Chemical, Kimberly-Clark, Scott Miracle-Gro, and Newmont Mining, rely on Innovapptive to transform how work gets done across plants and field operations.
Our customers have achieved $50M+ EBITDA savings at a single enterprise, 10× improvement in frontline productivity, and 15–20% reductions in maintenance costs.
Innovapptive is recognized as a Leader in Frost & Sullivan's “Frost Radar 2025 - Augmented Connected Worker Platforms”, with acknowledgments from Gartner and LNS Research, and is backed by Vista Equity Partners and Tiger Global Management.
With headquarters in Houston and an engineering center in Hyderabad, we have 300+ employees across the U.S., India, and ANZ and are on a strong trajectory toward $100M ARR.
Why This Role ExistsInnovapptive is a leading provider of enterprise SaaS solutions for industrial organizations across the energy, manufacturing, and utilities sectors. As the platform continues to scale across mission-critical production environments, we are investing in a next-generation Site Reliability Engineering (SRE) organization focused on reliability, automation, security, and operational excellence.
What You Own- Entire SRE pillar: SaaSOps/Infra, Customer Support + SAP Ops, QE, Security, Release Mgmt, PM CTO Office.
- SaaSOps automation.
- SLI/SLO framework for all products. Error budgets. Incident operating model. ≥80% auto-detection.
- 24x7 support (from 24x5). Staggered L1 hires + automation.
- Security & Compliance from zero: GRC, AppSec, PenTest, infra security. SOC2 readiness.
- Release governance: gates, go/no-go criteria, 5 coordinated release trains/month.
- MTTR reduction, RCA standardization.
- 12+ years in engineering/SRE/DevOps with 5+ years leading SRE or platform ops at scale.
- Experience managing 20+ person orgs spanning infrastructure, support, QA, and/or security.
- Deep expertise: Kubernetes, AWS (EKS, Lambda, RDS), IaC (Terraform/Pulumi), CI/CD.
- Proven SLI/SLO frameworks, error budgets, and incident management built from scratch.
- SaaS multi-tenant experience (namespace isolation, per-customer provisioning).
- Understanding of ERP integration patterns (SAP BASIS, BTP, S/4HANA, Maximo).
- Scaling SRE through automation, not hiring.
- React Native mobile app operations and release management.
- SOC 2 / ISO 27001 compliance experience.
- Building security functions from zero.
- Connected workforce / industrial IoT platforms.
- MTTR ≥30% improvement Q1. ≥80% Sev-1/Sev-2 auto-detected.
- SaaSOps: envs/engineer from 11 to 14+ via automation.
- 24x7 operational. L1 response SLA met.
- Security: SAST/SCA 100% repos. ≥95% Crit/High resolved ≤7/30d.
- Release gate compliance ≥95%. Change failure rate <5%.
- 100% Sev-1 RCA within 72hr SLA.
Cloud: AWS (EKS, RDS, S3, CloudFront, IAM, VPC, Route53)
Containers: Docker, Kubernetes (EKS), Helm
CI/CD: GitLab CI, Jenkins
IaC: Terraform, Ansible
Monitoring: CloudWatch, Grafana, Sentry, Mixpanel
Databases: MongoDB, Redis
Messaging: RabbitMQ
Compliance: Vanta/Drata, SonarQube, Snyk
GrowthReports to CTO. VP/Sr. Director-level role with direct CEO visibility. You present SRE metrics to the CEO weekly.
What We Offer- Competitive compensation and equity tied to measurable impact on AI accuracy and performance.
- A platform to shape the semantic intelligence layer of a category-defining industrial SaaS company.
- Access to cutting-edge AI, data, and observability toolchains for continuous learning and innovation.
Innovapptive does not accept and will not review unsolicited resumes from search firms.
Innovapptive is an equal opportunity employer and is committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.
Skills Required
- 12+ years in engineering/SRE/DevOps with 5+ years leading SRE or platform operations at scale.
- Experience managing 20+ person organizations spanning infrastructure, support, QA, and/or security.
- Deep expertise with Kubernetes, Docker, and Helm.
- Experience with AWS services (EKS, Lambda, RDS, S3, CloudFront, IAM, VPC, Route53).
- Infrastructure as Code experience (Terraform or Pulumi) and configuration management (Ansible).
- CI/CD tooling experience (GitLab CI, Jenkins) and release governance.
- Proven SLI/SLO frameworks, error budgets, and incident management built from scratch.
- SaaS multi-tenant operations experience (namespace isolation, per-customer provisioning).
- Understanding of ERP integration patterns (SAP BASIS, BTP, S/4HANA, Maximo).
- Experience scaling SRE through automation (increase envs/engineer) rather than linear hiring.
- Experience operating or building 24x7 support models and improving MTTR.
What We Do
At Innovapptive, our mission is to help improve the working life of front line worker. We are the only Connected Worker Platform that combines ERP (SAP, IBM Maximo) operational data with digital, visual, & step by step guided work instructions on mobile and smart glasses to empower front-line workers to get jobs done faster, better, cheaper & safer. By engineering a platform that fuels innovation & collaboration, we are transforming the experience of the industrial worker to bridge the skills gap and further helping our customers increase revenues & margins. Together, with our employees, customers and partners across the globe, we are growing economies of some of the world's largest brands. We recently closed our Series A Fund Raise of $16.3M with Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation of investing and building some of world's "Unicorn" brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more! Come join an Incredible company that is on a mission to improve working life of front line workers by enriching the experience of every single field worker, back office and executives to help grow our customer's revenues and profitability!
