The Engine Behind Global Travel Loyalty
Travel platforms don’t fail on the flashy stuff; they fail on the infrastructure underneath. At arrivia, we power the travel and rewards platforms for brands you know, like American Express, T-Mobile, and Marriott Vacations. We are building the intelligent operating system for travel-powered loyalty, combining global supply with Agentic AI to turn everyday brands into extraordinary experience providers.
Why This Role Matters
You will own the foundational systems that make arrivia’s travel experience actually work: loyalty and membership, multi-language/currency support, payments processing, and the CMS powering every partner’s digital storefront. This role sits at the intersection of deep software development and broad product impact, ensuring our platform scales seamlessly as we expand into new global geographies.
What You’ll Accomplish
- Platform Consolidation: Lead the migration of legacy systems onto a single, modern arrivia platform to enable rapid partner onboarding.
- Global Velocity: Build a CMS that empowers Marketing to manage content independently while enabling Engineering to unlock new international markets in weeks, not months.
- AI-First Transformation: Drive the integration of AI tooling into the software development lifecycle to transform how we build, test, and ship software.
- Operational Excellence: Establish non-negotiable SLOs for uptime, latency, and data integrity across all core services.
Benefits & Perks
- Exclusive Travel Perks: Access to our private travel marketplace with deeply discounted rates on cruises, resorts, and hotels.
- Comprehensive Health: Robust Medical, Dental, and Vision insurance plans.
- Future Planning: 401(k) with company matching.
- Global Connectivity: A remote-friendly or hybrid culture that values "Winning Together" across US and international time zones.
- Innovation-Driven Culture: We are a team of curious, honest, and action-oriented builders who believe in bringing our whole selves to work every day.
Qualifications
- Leadership: 12+ years in software engineering with 7+ years leading teams (including 3+ years managing other managers).
- Technical Depth: Proven track record operating platform services at scale (payments, loyalty, or financial services) in multi-tenant environments.
- Architectural Vision: Deep understanding of API-first design, service-oriented architecture, and "platform-as-a-product" thinking.
- AI Experience: Experience building AI-powered products or leading teams through AI-driven engineering transformations.
- Preferred: Familiarity with the Azure cloud ecosystem (.NET), PCI compliance, and internationalization (i18n).
About arrivia
arrivia is the intelligent operating system for travel-powered loyalty. We provide end-to-end loyalty solutions for leading financial services, telecom, and hospitality brands worldwide. While our core strength is in North America, we are a global organization with a rapidly growing presence in LATAM and a dedicated APAC service hub. As we invest in Agentic AI and next-gen booking technology, we are looking for builders to help us redefine how the world travels.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- 12+ years in software engineering
- 7+ years leading teams
- 3+ years managing other managers
- Track record operating platform services at scale
- Deep understanding of API-first design
- Experience building AI-powered products
- Familiarity with Azure cloud ecosystem
- Understanding of PCI compliance
- Knowledge of internationalization
arrivia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about arrivia and has not been reviewed or approved by arrivia.
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Strong & Reliable Incentives — Commission-based earnings in sales are described as having strong upside when performance is high, with bonuses and full payouts cited as meaningful contributors to total pay.
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Wellbeing & Lifestyle Benefits — Travel discounts and awards are positioned as a standout perk, supplemented by lifestyle add-ons like wellness programs, lifestyle spending, and office perks that add non-cash value.
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Parental & Family Support — Family-building and parental benefits are described as more modern than baseline offerings, including paid parental leave and adoption/surrogacy and fertility support.
arrivia Insights
What We Do
Welcome to arrivia. We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we’re a merger of three powerhouse brands (in case you’ve heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff. We’re focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We’re on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.
