Vice President Sales

The Vice President of Field Sales is the leader of the field selling organization responsible for National geographic-based territory sales coverage and Strategic account relationships.   The VP develops, implements and manages vertical market strategies that deepen Smart Care’s customer knowledge and intimacy.  This position develops, implements and manages geographic based selling strategies to assure Smart Care is growing faster than the market.  Through leadership of the field selling organization, exceeds monthly, quarterly and annual sales targets including secured orders, revenue generation, and gross margin delivery at or above plan.  Is responsible for delivering industry leading customer satisfaction in service delivered from their sales professional and overall company engagement.  The VP of Sales will build long-lasting, mutually beneficial relationships with executive and director level contacts within the Food Service and Facility Services Aggregators treating them as Strategic Accounts that generate industry leading wallet share capture for Smart Care. This role excels at proactive communication with internal departments and external customers and works cross-functionally across Smart Care and its affiliate companies to ensure customer issues are being addressed and new opportunities are capitalized upon.

To succeed in this position, candidates should have prior experience selling to Food Service and Facility Services clients, exceptional communication, problem-solving and time management skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with customers.

Main Responsibilities

• While leading the field selling team, maintains proactive and ongoing communication with customers to understand their needs, funding patterns, and evolving regulatory environment.
• Provides training to the Field Sales force on how to position, sell and win business.
• Coaches and trains Regional Sales managers in Sales Management Disciplines.
• Coaches and trains the Strategic selling team that targets Food Service and Facility Service aggregators to capture industry leading wallet share of their Strategic customer spend.
• Provides accurate monthly, quarterly and annual sales forecasts built on demonstrated sales team performance.  Builds a track record of demonstrated competency that continues to build confidence over time in the selling organization.
• Develops annual growth plans built on strategic programs that will propel the business forward.
• Manages the setting of annual and quarterly selling targets for the field selling organization.
• Leads monthly all-hands sales calls that build a sense of community and accountability within the selling organization.
• Builds relationships with customers based on mutual respect as a ‘trusted advisor’.
• Works cross-functionally internally to resolve customer complaints / escalations and improves processes and communications to prevent future issues.
• Leads and participates in Smart Care performance QBRs with GPOs and end clients.
• Creates and conducts quarterly business reviews with the field sales team.
• Works with the Marketing team to create and manage programs that deliver actionable leads to the field selling professionals. 
• Works with the Marketing and Service Operations teams to make sure that customer needs are addressed in our product offerings.
• Designs and manages sales incentive programs that are compelling and motivating for the field selling organization.

Qualifications

• Bachelor’s degree in business or related field, MBA preferred.
• 5-8 years of successful experience in Geography-based sales, Account Management, Business Development or other customer facing roles.
• Excellent oral and written communications skills
• Strong problem-solving skills along with a high level of attention to detail
• Comfort using business intelligence (BI) software to analyze customer trends and needs
• Effective prioritization and time management with a demonstrated sense of urgency
• Sales process knowledge with solid negotiation and networking skills
• Capacity to influence others’ behavior through persuasive presentations, effective customer relationship development, facilitation, training and development
• Results-oriented, setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success, and leveraging resources to accomplish his/her priorities
• Adept at grasping, understanding, and articulating divisional/company vision

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status.  All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [email protected].