Vice President, Risk and Controls & Costa Rica Site Leader

Vice President, Risk and Controls & Costa Rica Site Leader – Santa Ana, Costa Rica

Are you looking for an opportunity to enhance risk management frameworks within a global financial services organization? Are you a visionary leader passionate about driving operational excellence, fostering a high-performing culture? Join Western Union as a Vice President (VP) of Risk and Controls & Costa Rica Site Leader.

Western Union powers your pursuit.

This key executive will oversee and manage the risk strategy related to customer transactions, funds in and payment exceptions, as well as global credit and collections processes. The Vice President will ensure the company's financial operations are aligned with regulatory standards, internal controls, and risk management best practices.

Role Responsibilities

• Risk Oversight: Lead the development and implementation of risk management strategies for all areas related to customer transactions, funds inflows, payment exceptions, and global credit and collections. 
• Customer Risk Management: Oversee risk assessments related to customer onboarding, transactions, and account activity to ensure compliance with regulatory requirements and internal policies. 
• Funds In and Payment Exceptions: Monitor and mitigate risks related to funds in, payment processing, and payment exceptions, ensuring appropriate controls are implemented to detect and prevent fraud or financial discrepancies. 
• Global Credit and Collections: Lead the global credit risk management execution framework, ensuring efficient and effective credit decisioning, debt collections, and bad debt management across diverse markets. 
• Site Leadership:
  • Acts as a matrix leader to the local senior leadership team and local site, drives the leadership and organizational culture based on the Company’s Values and Behaviors. Acts as a liaison between the executive leadership of Western Union and the local organization.
  • Represents the voice of the CEO and the Executive Team and drives the implementation of strategic decisions.
  • Carries the ultimate responsibility for the Company’s compliance and adherence to all relevant local laws and regulations. Responsible for Site level policies and procedures, business continuity and crisis management plans.

Role Requirements

• Minimum 10 years of experience in risk management, internal controls, or finance.
• At least 5 years in a leadership role overseeing global operations.
• Strong understanding of financial regulations, risk management frameworks, credit analysis, payment systems, and controls related to financial transactions. Familiarity with global credit and collections practices. 
• Collaborative and able to build relationships across diverse cultures and geographies.
• Innovative mindset with a focus on improving processes and driving efficiencies.
• Bachelor’s degree in finance, Accounting, Business, or a related field. A master’s degree or relevant certifications (e.g., CRISC, FRM, or CFA) is a plus.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your Costa Rica- specific benefits include: 

• Asociación Solidarista 

• In house company doctor services 

• Pan American Medical and Life insurance 

• Cafeteria Discounts 

Our hybrid work model 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.   

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.