Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
The VP of Revenue Operations is responsible for architecting and optimizing the unified revenue infrastructure that powers the entire customer lifecycle—from first touch to renewal and expansion. They will lead our Revenue Strategy & Planning and Revenue Enablement teams and be responsible for overseeing revenue systems, forecasting, quota and commission planning, process design, enablement alignment, AI‑driven insights, and cross‑functional execution. Their work ensures all go‑to‑market teams operate from a single source of truth, follow consistent, scalable workflows, and have the intelligence needed to make fast, confident decisions.
The VP of Revenue Operations sits within the Strategy team at Bandwidth and serves as a key strategic advisor to the Chief Strategy Officer, the Chief Revenue Officer, and the Revenue Executive Leadership Team. The role’s primary mandate is to align people, processes, data, and technology across all GTM teams to drive predictable, efficient, and scalable revenue growth.
We are seeking a VP of Revenue Operations who will lead an AI‑first transformation of the revenue engine, using advanced automation, predictive modeling, and intelligent workflows to elevate performance across the organization.
What You'll Do:
- Develop and own the company’s end‑to‑end Revenue Operations strategy, ensuring all GTM teams operate in alignment toward shared growth objectives.
- Build, develop, and inspire a high‑performing Revenue Operations organization, cultivating deep expertise across AI, systems architecture, analytics, process optimization, revenue compensation, and enablement strategy. Establish a culture of accountability, innovation, and continuous improvement that elevates the performance of every customer‑facing team.
- Planning and forecasting:
- Lead forecasting, pipeline health analysis, revenue modeling, quarterly business reviews, and executive reporting, leveraging AI and machine learning to improve accuracy and insight.
- Jointly with the Analytics team, inform and ensure the creation of a unified, AI‑ready revenue data model that fuels clean, trusted analytics.
- Process design and Enablement
- Build and execute an AI‑first roadmap that introduces automation, predictive analytics, and intelligent decision support across the entire revenue lifecycle.
- Oversee the full revenue technology ecosystem—including CRM, marketing automation, sales engagement, support platforms, analytics tools, and AI technologies—ensuring seamless integration and maximum usability.
- Embed AI‑powered workflows into onboarding, training, content delivery, and performance coaching.
- Design, document, and refine standardized GTM processes that drive efficiency, consistency, and an excellent rep and customer experience.
- Quota and compensation:
- Partner with Sales leadership on territory design, capacity modeling, headcount planning, quota methodology, and compensation structure.
- Develop, document and administer global compensation plans and models that facilitate the scaling of the business
- Lead cross‑functional strategic initiatives—including systems migrations and operational transformation efforts.
What You Need:
- Education: Bachelor or Equivalent University qualification, MBA preferred but not essential
- Experience:
- 15+ years’ experience in global sales/revenue operations in a software company, with 10+ years in a senior leading capacity
- Direct experience leading sales teams with individual and/or group quota preferred but not essential
- Demonstrated experience implementing AI‑driven solutions or leading digital transformation within GTM or operations organizations preferred
- Skills and expertise:
- Deep expertise in CRM systems, revenue analytics, GTM process design, and modern tech stack architecture.
- Strong understanding of AI‑powered tools and their application across forecasting, lead scoring, customer health modeling, automation, and productivity enhancement.
- Ability to translate AI capabilities into scalable, practical workflows that enhance performance and efficiency.
- Proven ability to partner cross‑functionally and influence executive stakeholders.
- Deep understanding of marketing, sales, and customer success motions in SaaS, recurring‑revenue models and usage models.
- Experience leading strategic planning, forecasting, data governance, and operational excellence at scale.
- Exceptional analytical, operational, and communication skills.
- Track record of building and developing high‑performing operations teams.
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
- 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
- All new hires receive four weeks of PTO.
- PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
- Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
- 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
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Skills Required
- 15+ years' experience in global sales or revenue operations in a software company
- 10+ years in a senior leading capacity
- Experience leading sales teams with individual and/or group quota
- Experience implementing AI-driven solutions or leading digital transformation
Bandwidth Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bandwidth Inc. and has not been reviewed or approved by Bandwidth Inc..
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Healthcare Strength — Health coverage is described as company‑paid for employees and families in U.S. locations, contributing to a standout benefits package.
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Leave & Time Off Breadth — Generous PTO, protected time away through a PTO embargo, extra Mahalo Moments days, and a dedicated volunteer day emphasize meaningful time off.
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Parental & Family Support — Paid parental leave, adoption assistance, and family‑oriented offerings such as onsite early‑childhood care at the Raleigh HQ reinforce a family‑friendly approach.
Bandwidth Inc. Insights
What We Do
Bandwidth is a software company that’s transforming the way people communicate and challenging the standards of old telecom. Together with our customers, we’re unlocking remarkable value, questioning the status quo, and helping people interact with technology and one another, oftentimes in ways they never dreamed possible. Haven’t heard of Bandwidth? You’ve probably used one of our products before. We power some of the most important communications technologies on the market today—names like Google, Skype and Ring Central to name a few. At Bandwidth, we’ve got a passion for doing things the other way—imagining what they could be and uncovering opportunities to take a new approach to create what should be. We’re out to disrupt the century-old rules of the telecom industry—and that means doing things differently in every area of our business. It’s in the way we treat our people, and how we create with our customers. Whether our engineering teams are crunching code during all-night hack-a-thons or our team members are competing in a Big Idea competition, we love to dive in and get our hands dirty. No idea at Bandwidth is too big or too small, and every voice gets a listen. Our folks have diverse backgrounds from all over the world. Crave innovation? We live for it. No one here is getting a blue ribbon for shaking their head and agreeing with the higher ups. At Bandwidth, we don’t hold back. We speak our minds, share our ideas—and let them soar. We think, we dream, we reimagine what’s possible…because we know that’s the only way we can unlock remarkable value. And that’s what really gets us fired up.
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