Position Requirements
The position of Vice President (VP) of Operations, Client Services, will be responsible for successfully leading, in collaboration with the Sr. Vice President of Clinical Services, the financial, clinical, and relationship aspects of the region’s anesthesia practices within hospitals, ambulatory surgery centers (ASCs) and office-based locations. The VP of Operations will lead in a strong dyad partnership model with their Clinical SVP. Working under the direction of the President, Clinical Services, this position will collaborate with all NAPA internal operational departments to ensure client retention and positive clinical, operational, and financial results.
PRIMARY RESPONSIBILITIES
Develop and maintain effective business relationships with and be able to communicate a strong understanding of the business to:
Hospital, ASC, and Office Based client representatives at all executive, management, and clinical levels.
The NAPA Clinical Chief, senior physicians, and CRNAs at the client sites.
Develop and maintain effective internal operational relationships with:
Finance / Accounting
Business Development / Marketing
Healthcare Analytics
Human Resources /
Talent Acquisition (Clinical Recruitment/Locums)
Contacting / Credentialing
Clinical Services Administration (Quality, Risk Management,)
Business Technology
Legal / Compliance
Develop, lead, and manage annual plans for each hospital, ASC, and Office Based practice including goals, objectives, and budgets.
Help develop and implement the organization’s talent and operational strategies to assure the provider teams are skilled and prepared in anticipation of all client facility needs.
Take a lead role in managing a national program that cuts across all regions within NAPA.
Monitor and own appropriate actions from operational, financial, and clinical data.
Provide financial, quality, and service reports to clients and attend client meetings monthly, quarterly, or as needed.
Identify opportunities for Business Development (BD) and support BD in its sales process to meet the annual region goals.
Assisting with and onboarding of M&A and Organic Growth targets.
Responsible for strategic planning to generate additional EBIDTA within current customer sites.
Continuously identify business risks and opportunities and develop strategies to mitigate or capitalize on them as appropriate.
Support Marketing in the development and enhancement of NAPA’s brand, identity, and market positioning.
Participate in committees or work groups as needed such as Implementation, Diligence, etc.
Participate as regional representative to address cross departmental needs to include Financial, Legal, etc.
REQUIRED QUALIFICATIONS
A minimum of 10 years work experience:
5 of which are directly related to managing client and internal operations relationships.
2 of which are working with the hospital / health system C-Suite.
P&L ownership / leadership.
Demonstrated strong B2B and / or B2C negotiations.
Surgical service experience a plus.
Strong skills in communication, conflict management, presenting, and prioritizing.
Expertise in analysis, finance and / or contract negotiation strategies.
Leadership skills including the ability to motivate and empower others to achieve company goals.
A team player with the personality and self-assurance to integrate, work alongside, and learn from the incumbent management team.
A high energy, proactive problem solver who works with sufficient urgency and sets themselves stretch targets.
Ability to travel, sometimes overnight, several times per month. Approximately 20% travel per month.
Capacity to attend meetings / events in the evening and sometimes weekends.
Preference is to reside in the Region
DESIRED/PREFERRED QUALIFICATIONS
• Bachelor’s degree required, master’s degree preferred
SUPERVISORY RESPONSIBILITIES
This job has direct reports: Client Executives
Total Rewards:
North American Partners in Anesthesia (NAPA) offers excellent salary, benefits and paid time off.
Generous benefits package, including:
Salary range: $257,470 - $320,000 annually
Paid Time Off
Health, life, vision, dental, disability, and AD&D insurance
Flexible Spending Accounts/Health Savings Accounts
401(k)
Leadership and professional development opportunities
EEO Statement
North American Partners in Anesthesia is an equal opportunity employer.
Skills Required
- Minimum 10 years work experience with 5 years managing client and internal operations relationships and 2 years engaging hospital/health system C-suite.
- P&L ownership and leadership experience.
- Demonstrated strong B2B and/or B2C negotiation skills.
- Experience with surgical services (operating room/ASC)
- Strong communication, conflict management, presentation, and prioritization skills.
- Expertise in analysis, finance, and/or contract negotiation strategies.
- Leadership ability to motivate, empower, and manage teams.
- Ability to travel overnight several times per month (approximately 20%).
- Capacity to attend meetings/events in evenings and sometimes weekends.
- Bachelor's degree required (Master's degree preferred).
- Preference to reside in the region.
What We Do
North American Partners in Anesthesia (NAPA) is a leading clinician-led anesthesia and perioperative management company that provides clinical care and operational solutions to hospitals and healthcare facilities nationwide.
