Vice President Program Manager - Payment Experiences and Services

Job Description
The Connected Commerce Banking Payments organization is a motivated, forward-thinking team comprised of highly talented product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence.
The Vice President, Payment Experiences and Services (PxS), Program Manager will help drive product strategy and delivery for Duplicate Payment Prevention program. We are seeking a talented and impactful individual with high IQ and EQ to drive strategic direction and connect the dots on a business agenda spanning multiple teams, partners, and LOBs. The ideal candidate is highly organized, self-motivated, a strong strategic thinker, strong communicator, and focused on execution. This candidate should also have superior influencing/relationship management and team leadership skills.
Job responsibilities
Develop and manage program plans, including timelines, budgets, and resource allocation.
Coordinate and oversee multiple projects to ensure they align with the organization's objectives.
Monitor program progress and make adjustments as necessary to ensure successful completion.
Communicate program status, risks, and issues to stakeholders and senior management.
Lead and mentor project managers and team members to achieve program goals.
Identify and mitigate potential risks and issues that may impact program success.
Foster a collaborative and high-performance team environment.
Ensure compliance with company policies, procedures, and standards.
Evaluate program performance and identify areas for improvement.
Required qualifications, capabilities and skills
Bachelor's degree in Business Administration, Project Management, or a related field. A Master's degree is a plus.
Proven experience as a Program Manager or in a similar role.
Strong knowledge of project management methodologies and tools.
Excellent leadership, communication, and interpersonal skills.
Ability to manage multiple projects simultaneously and prioritize tasks effectively.
Strong problem-solving and decision-making abilities.
Experience with budget management and financial analysis.
PMP or other relevant project management certification is preferred.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.