Vice President, Production Services Infrastructure Support
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Vice President, Production Services Infrastructure Support to join our TSG PRODUCTION SERVICES team. This role is located in Pune
In this role, you’ll make an impact in the following ways:
- Lead support, maintenance, troubleshooting, and optimization of multi cloud platforms—primarily Azure, AWS, with exposure to GCP.
- Deliver advanced support for Azure Kubernetes Service (AKS), VM workloads, networking, identity failures, access issues, service degradation, and platform level incidents.
- Support AI/ML platform operations including Azure OpenAI, Azure Machine Learning, Azure Cognitive Services, GCP Vertex AI, and AI model deployment workflows (monitoring, debugging, access, quota management).
- Troubleshoot cloud networking issues: routing, VNet/VPC connectivity, NSG/Firewall blocks, DNS failures, cross region communication.
- Manage cloud identity & access problems including Conditional Access failures, IAM misconfigurations, role/permission issues, token/secret issues, and service principal expirations.
- Support deployment and operational stability of monitoring/logging systems: Azure Monitor, GCP Cloud Logging, Splunk, EventHub integrations.
- Ensure SLA adherence through robust incident management, RCA documentation, problem management, and preventive action planning.
- Collaborate with platform engineering teams on deep technical issues involving Kubernetes, container runtimes, ingress/routing, storage, and multi cloud managed services.
- Build and maintain runbooks, SOPs, support playbooks, alerting frameworks, and automated remediation workflows.
- Onboard new applications into cloud support (network, IAM, monitoring, secrets, service connections, dependencies).
- Partner with Cybersecurity, IAM, AI Governance, Data Platform, and DevOps teams to meet compliance and security requirements.
- Oversee cost alerting, anomaly detection, quota management, and optimization across Azure/AWS/GCP.
- Act as a senior SME ensuring reliability of enterprise cloud, AI platforms, and production environments.
- Contribute to a culture of trust, knowledge sharing, ownership, and continuous improvement.
To be successful in this role, we’re seeking the following:
- Bachelor's degree or equivalent
- 10 plus years of experience in Cloud Support, SRE, or Technical Operations roles within enterprise environments.
- Hands-on expertise across Azure (primary), AWS, and GCP—compute, networking, IAM, storage, containers, PaaS.
- Strong experience troubleshooting AKS, container workloads, node pools, ingress, networking, and related components.
- Proficiency in Python for diagnostics, automation, tooling, and API integrations.
- Experience supporting AI/ML platforms:
- Azure OpenAI (quota/throttling/key issues)
- Azure AI Search
- Azure ML model deployment/monitoring
- GCP Vertex AI (endpoint failures, training issues, IAM)
- Experience resolving multi cloud IAM issues (AAD, AWS IAM, GCP IAM).
- Hands-on experience with observability platforms (Azure Monitor, Splunk, GCP Cloud Logging, Prometheus/Grafana).
- Strong knowledge of incident response, RCA documentation, and enterprise support processes.
- Ability to independently diagnose and resolve complex cloud issues.
- Excellent communication and analytical skills; ability to explain technical issues to non technical stakeholders.
- Comfort working in high pressure, global support environments.
- Relevant certifications preferred: AZ 104, AZ 305, AWS SysOps, GCP Associate Engineer.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Skills Required
- Bachelor's degree or equivalent
- 10+ years experience in Cloud Support, SRE, or Technical Operations in enterprise environments
- Hands-on expertise across Azure (primary), AWS, and GCP — compute, networking, IAM, storage, containers, PaaS
- Strong experience troubleshooting AKS, container workloads, node pools, ingress, networking, and related components
- Proficiency in Python for diagnostics, automation, tooling, and API integrations
- Experience supporting AI/ML platforms (Azure OpenAI, Azure AI Search, Azure ML model deployment/monitoring, GCP Vertex AI)
- Experience resolving multi-cloud IAM issues (AAD, AWS IAM, GCP IAM)
- Hands-on experience with observability platforms (Azure Monitor, Splunk, GCP Cloud Logging, Prometheus/Grafana)
- Strong knowledge of incident response, RCA documentation, and enterprise support processes
- Ability to independently diagnose and resolve complex cloud issues and work under high pressure in global support environments
- Excellent communication and analytical skills to explain technical issues to non-technical stakeholders
- Relevant certifications (preferred): AZ-104, AZ-305, AWS SysOps, GCP Associate Engineer
BNY Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BNY and has not been reviewed or approved by BNY.
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Healthcare Strength — Health coverage includes comprehensive options with a $0‑premium plan for eligible lower earners, expanded mental‑health support with personalized therapy, and strong income protection through short‑ and long‑term disability. These features have been recently enhanced and are paired with dental and vision coverage.
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Parental & Family Support — Parental leave provides 16 weeks of fully paid time for all parents, with added support such as adoption assistance. This breadth offers strong coverage for major family events.
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Retirement Support — The 401(k) program includes a company match and Roth options to support long‑term savings. Additional financial programs like tuition assistance and savings vehicles complement retirement readiness.
BNY Insights
What We Do
We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere.
