We’re seeking a future team member for the role of Vice President, Production Services Application Support to join our team. This role is located in Manchester.
Overview of the Role
This individual will work as part of the BNY Pershing Technology Applications Support Group. The role requires close collaboration with colleagues across the Technology organisation, various business units, and client-facing teams. You will operate in a dynamic environment consisting of BNY Pershing-developed and third-party software applications.
You will be responsible for providing application monitoring and support to a range of internal Pershing technical and non-technical teams, the Client Support team, external third-party application support groups, and users of BNY Pershing-hosted applications. Issues may not always originate from the software itself and may instead relate to business processes, user activity, or recent software releases. As such, you will be expected to quickly investigate the potential source of issues, resolve them where possible, and route them to the appropriate teams when resolution falls outside the Applications Support Group.
The core support hours for the team are 08:00 to 18:00 on site, with additional support provided by the team in India from 02:00 to 08:00, Monday to Friday.
In this role, you’ll make an impact in the following ways:
Provide application monitoring and support to internal Pershing technical and non-technical teams, the Client Support team, external third-party application support groups, and users of BNY Pershing-hosted applications.
Investigate issues to determine whether they originate from software, business processes, user activity, or recent software releases, and route them to the appropriate teams when resolution falls outside the Applications Support Group.
Support live problems with urgency, recover priority incidents under pressure, and maintain core support coverage across on-site and offshore support hours.
Use SQL scripting, automation, monitoring, and observability tools to improve operational resilience, service health, reliability, and incident response.
To be successful in this role, we’re seeking the following:
Excellent SQL scripting skills.
Strong scripting and automation skills using languages such as PowerShell, Python or VBScript.
Proven skills and track record in AI automation, including the use of intelligent automation capabilities to reduce manual effort, improve operational efficiency, and enhance incident response workflows.
Experience applying AI and automation solutions for alert correlation, anomaly detection, predictive monitoring, and service optimisation.
Strong understanding of Site Reliability Engineering (SRE) principles, including service health, reliability, availability, observability, incident reduction, and continuous service improvement.
Experience with SRE practices such as monitoring and alert tuning, incident management, post-incident reviews, root cause analysis, and the automation of operational tasks.
Experience of using monitoring and observability tools such as AppDynamics, Splunk, Grafana, Cloudprober, and Moogsoft.
Knowledge of multi-tier application architecture.
Experience of web technologies and internet-based applications.
Experience of working with production and non-production environments.
Experience of recovering priority incidents with limited support and operating effectively under pressure.
Experience building and maintaining automated runbooks and operational tooling to support application recovery, health checks, and environment validation.
Basic understanding of message queuing technologies such as IBM WebSphere MQ or Microsoft MQ.
Knowledge of issue and problem tracking systems such as ServiceNow.
Demonstrated ability to improve operational resilience through automation, scripting, and reliability engineering best practices.
Excellent verbal and written communication skills.
Demonstrates the right attitude towards the role and is willing to support all products and respond to live problems with the highest priority.
Demonstrates the ability to work with cross-continental and cross-cultural support teams, with a proven ability to liaise and coordinate across disparate and multi-disciplined teams.
Maintains a high level of professionalism when communicating with external clients and internal users to resolve problems.
Takes ownership of issues and strives to bring them to closure while managing expectations effectively.
Results-oriented, with excellent analytical and problem-solving skills, and the ability to lead by example.
Maintains an attitude of continual service improvement, proactively identifying opportunities to suggest improvements and drive change.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. About the TeamAt BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Skills Required
- Excellent SQL scripting skills
- Strong scripting and automation skills using PowerShell, Python or VBScript
- Proven skills and track record in AI automation to reduce manual effort and improve incident response
- Experience applying AI/automation for alert correlation, anomaly detection, predictive monitoring, and service optimisation
- Strong understanding of Site Reliability Engineering (SRE) principles
- Experience with SRE practices: monitoring and alert tuning, incident management, post-incident reviews, root cause analysis
- Experience using monitoring and observability tools such as AppDynamics, Splunk, Grafana, Cloudprober, Moogsoft
- Knowledge of multi-tier application architecture
- Experience with web technologies and internet-based applications
- Experience working with production and non-production environments
- Proven ability to recover priority incidents under pressure with limited support
- Experience building and maintaining automated runbooks and operational tooling
- Basic understanding of message queuing technologies such as IBM WebSphere MQ or Microsoft MQ
- Knowledge of issue and problem tracking systems such as ServiceNow
- Excellent verbal and written communication skills
- Ability to work with cross-continental and cross-cultural support teams and coordinate across multi-disciplined teams
- Results-oriented with strong analytical and problem-solving skills and ability to lead by example
BNY Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BNY and has not been reviewed or approved by BNY.
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Healthcare Strength — Health coverage includes comprehensive options with a $0‑premium plan for eligible lower earners, expanded mental‑health support with personalized therapy, and strong income protection through short‑ and long‑term disability. These features have been recently enhanced and are paired with dental and vision coverage.
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Parental & Family Support — Parental leave provides 16 weeks of fully paid time for all parents, with added support such as adoption assistance. This breadth offers strong coverage for major family events.
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Retirement Support — The 401(k) program includes a company match and Roth options to support long‑term savings. Additional financial programs like tuition assistance and savings vehicles complement retirement readiness.
BNY Insights
What We Do
We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere.
