We’re seeking a future team member for the role of Vice President, Production Services Application Support to join our ASSET SERVICING team. This role is located in Pune.
In this role, you’ll make an impact in the following ways:
- Strong experience in Production/Application Support within enterprise environments.
- Experience with ServiceNow for Incident, Problem, Change, and Service Request Management.
- Proven experience in Root Cause Analysis (RCA) and issue remediation.
- Strong troubleshooting, analytical, and stakeholder management skills.
- Experience with monitoring and alerting tools.
- Excellent communication skills and ability to manage multiple priorities.
- Experience supporting Banking & Financial Services (BFSI) applications in a business-critical environment.
- Proven ability to operate in a customer-facing production support role, balancing business priorities, and operational risk.
- Strong understanding of SLA, regulatory, compliance, and audit requirements within financial services.
- Ability to understand business priorities, assess impact, prioritize critical issues, and respond rapidly in a fast-paced, customer-facing production support environment.
To be successful in this role, we’re seeking the following:
- Experience with Unix/Linux administration, troubleshooting, and production support.
- Knowledge of Informatica ETL development, workflow monitoring, and support.
- Understanding of file transfer technologies, batch processing, scheduling tools, and data integration platforms.
- Experience with Python for automation and operational tooling.
- Knowledge of Snowflake data platform administration and support.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. About the TeamAt BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Skills Required
- Strong experience in production and application support within enterprise environments
- Experience with ServiceNow for incident, problem, change, and service request management
- Experience performing root cause analysis and issue remediation
- Strong troubleshooting and analytical skills
- Stakeholder management experience
- Experience with monitoring and alerting tools
- Excellent communication skills and ability to manage multiple priorities
- Experience supporting banking and financial services applications in a business-critical environment
- Experience in customer-facing production support while balancing business priorities and operational risk
- Understanding of SLA, regulatory, compliance, and audit requirements within financial services
- Ability to assess business impact, prioritize critical issues, and respond rapidly in a fast-paced production support environment
- Unix/Linux administration, troubleshooting, and production support experience
- Knowledge of Informatica ETL development, workflow monitoring, and support
- Understanding of file transfer technologies, batch processing, scheduling tools, and data integration platforms
- Experience with Python for automation and operational tooling
- Knowledge of Snowflake data platform administration and support
BNY Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BNY and has not been reviewed or approved by BNY.
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Healthcare Strength — Health coverage includes comprehensive options with a $0‑premium plan for eligible lower earners, expanded mental‑health support with personalized therapy, and strong income protection through short‑ and long‑term disability. These features have been recently enhanced and are paired with dental and vision coverage.
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Parental & Family Support — Parental leave provides 16 weeks of fully paid time for all parents, with added support such as adoption assistance. This breadth offers strong coverage for major family events.
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Retirement Support — The 401(k) program includes a company match and Roth options to support long‑term savings. Additional financial programs like tuition assistance and savings vehicles complement retirement readiness.
BNY Insights
What We Do
We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere.
