Vice President of Product Marketing

About Us

Individually, our AI and Superhumans are best in class. Together, they’re game-changing.
Crescendo is the first AI-native contact center — combining the world’s smartest, auto-tuning AI with multilingual human experts to deliver performance-guaranteed customer experiences.

In a category full of hype and overpromise, we stand apart as the peak of CX performance: measurable, scalable, and proven. Our platform helps mid-market leaders and enterprise giants scale seamlessly across every channel with outcome-based pricing, rapid time-to-value, and enterprise-grade trust.

We don’t just sell software. We deliver results — guaranteed.
 

The Role

Crescendo is looking for a Vice President of Product Marketing to own, elevate, and evangelize our market story. This is a rare chance to define a category, sharpen our competitive edge, and arm a world-class GTM engine that fuels rapid growth.

Reporting to the SVP of Marketing, you’ll be the architect of how Crescendo is understood in the market — by customers, analysts, investors, and the press. You’ll turn AI hype into differentiated proof, de-position weaker alternatives, and position Crescendo as the undisputed performance brand in CX + AI.

This is a high-impact role for a strategic storyteller who can think like a CMO, act like a CRO, and inspire like a founder.

What You’ll Do:

Define & Elevate the Story

• Craft the category narrative that cements Crescendo as the AI-native contact center.
• Boldly de-position bolt-on AI tools, AI-only SaaS vendors, and traditional BPOs with clarity and conviction.
• Partner with execs, product, and sales to create narratives that cut through noise and win markets.
• Drive storytelling for keynotes, analyst briefings, board decks, and customer evangelism.
   

Fuel GTM & Sales Success

• Build the arsenal: battlecards, ROI models, competitive plays, proof points that win deals.
• Equip the field with messaging that accelerates pipeline and closes revenue.
• Partner tightly with sales leadership to remove friction and unlock velocity.
   

Shape Market & Competitive Strategy

• Own market and competitive intelligence, turning insights into offensive and defensive plays.
• Position Crescendo as the thought leader and category-defining brand.
   

Lead World-Class Launches

• Architect GTM strategies that make every product launch impossible to ignore.
• Feed insights back into product roadmap, pricing, and packaging.
• Partner with sales and finance to push outcome-based pricing narratives that resonate.
   

Expand Market Influence

• Cultivate relationships with Gartner, Forrester, and key influencers.
• Evangelize Crescendo at conferences, on stage, and in media.
• Anchor campaigns and demand-gen in differentiation that drives conversion.
   

Build & Scale a Team

• Start as a player-coach, then scale a high-performing product marketing function.
• Instill operating rigor, crisp priorities, and alignment to Crescendo’s aggressive growth trajectory.
   

What We Expect From You:

• 10+ years in B2B SaaS product marketing or GTM leadership (VP-level experience strongly preferred).
• Proven expertise in CX, contact center, or customer service technology.
• A category creator with the storytelling chops to command exec, analyst, and customer audiences.
• Track record of competitive wins, sales enablement excellence, and market-shaping launches.
• Strategic, analytical, and collaborative leader who thrives in high-growth environments.
• Comfortable alternating between the war room and the main stage — setting the vision while rolling up sleeves to execute.
   

Why Crescendo?

• Performance-Guaranteed CX → The only model with skin in the game.
• Category Leadership → We’re not joining the conversation. We’re writing it.
• Velocity & Scale → From mid-market agility to enterprise impact, Crescendo moves fast and delivers faster.
• AI + Superhumans → Not one or the other — the best of both, working together.
   

Join us to define the future of customer experience in the AI era.