Vice President - Product Manager-AI & Digital Experience- Investor Services

Location – Pune

Job Description

The role is a Product Developer position accountable for delivering a first-class digital experience for all Investor Services clients.

Working with the broader Investor Services product and technology teams, the role involves creating, organizing, enhancing, and building scalable digital products that are fit for purpose and support the needs of clients and internal stakeholders.

This role requires an individual with strong digital product expertise, with a particular focus on how to leverage AI and Machine Learning to transform how clients interact with their banking partner. Investor Services industry experience across the Middle Office, Fund Accounting, and Custody domains; and/or working in broader Financial Services organizations will be advantageous but is not essential.

You should have previously built, led, and scaled digital and data products; developed innovative and impactful solutions to provide clients with the capabilities they need to drive their strategic objectives.

You are a change agent, intellectually curious and passionate about delivering business outcomes through data and technology.

Responsibilities:

Identify and champion opportunities to leverage Citi's scale, bringing new products and services to the Data and Client Platforms (DCP) team to further its strategic agenda.

Drive the end-to-end lifecycle of high-quality, user-centric digital products, from identifying needs, designing solutions, prioritizing development, shipping products and scaling adoption.

Collaborate with governance teams, UX design and engineers to deliver high quality, delightful products to clients; whilst maintaining rigorous data accuracy, completeness, security, reliability, and adhering to firm-wide standards and policies while managing associated risks.

Foster continuous improvement by implementing efficient processes, reducing time to market, and proactively identifying and resolving issues through root cause analysis.

Qualifications:

· 10+ years of pertinent experience with Investor Services experience or similar industry

· Proficient in User Experience (UX) design, client segmentation, and persona development, driving tailored and impactful solutions

· Proven ability to apply design thinking principles to complex problems, fostering innovative and human-centered solutions

· Proven track record in leading product development of digital client products from ideation through to execution and adoption

· Proven track record in developing AI and Machine Learning forward solutions; and applying these technologies to real business problems.

· Excellent organizational skills with the ability to manage multiple projects simultaneously.

· Thought leadership experience – via industry events, journals, and targeted articles.

· Strong analytical and problem-solving ability with experience in using data analysis to drive decision making

· Attention to detail is a must, with excellent verbal, written, and relationship skills to be used to interact with a global group.

· Optimizes work processes by balancing effective/efficient processes with a focus on continuous improvement. Demonstrates the ability to balance between seeing the “big picture” while paying close attention to detail.

Education:

· Bachelor's/University degree

· Masters/MBA (preferred)

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