Job Description:
JOB SUMMARY
The VP, Product Management, Digital Banking is accountable for the strategy, execution, and market competitiveness of CSI’s digital banking product portfolio. This role sets the product vision across the Digital Banking platform, leads a product team, and ensures the portfolio drives new revenue opportunities while removing friction from the sales process. The VP partners closely with Engineering, Sales, Marketing, and executive leadership to deliver a roadmap that is commercially viable, operationally disciplined, and positioned to win in the community and regional banking market.
KEY RESPONSIBILITIES
Owns the product vision and multi-year strategy for the Digital Banking portfolio, aligning direction with CSI’s corporate strategy and the evolving needs of community and regional banks.
Ensures the product portfolio is competitively positioned to enable new bookings and support logo retention—identifying and closing feature or capability gaps that create sales friction or client attrition risk.
Represents CSI as an executive thought leader at industry events, client advisory boards, and analyst engagements.
Directs product roadmap development across the Digital Banking platform, ensuring appropriate depth and fidelity across planning horizons (trusted, planned, and horizon).
Accountable for on-time, on-quality delivery of committed product releases—owning escalation and resolution when commitments are at risk.
Maintains operational discipline across the product portfolio: backlog health, commercialization readiness, and cross-team alignment.
Oversees the full product lifecycle, including sunset planning for legacy platforms.
Leads Digital Banking’s role in major cross-functional platform initiatives, including core-to-digital integrations, commercial banking platform delivery, and migration programs.
Ensures Digital Banking achieves and maintains required compliance posture (e.g., PCI, SOC 2, FFIEC guidance) in coordination with Security, Engineering, and Risk.
Champions a culture of continuous improvement and innovation, encouraging experimentation with emerging tools and methods that accelerate product delivery.
Leads, develops, and scales a high-performing product organization.
Fosters a culture of accountability, collaboration, and customer-centricity across the product team.
Partners with Sales leadership to rapidly address competitive gaps and client escalations at the product level.
Provides executive stakeholders with portfolio-level reporting on roadmap progress, delivery health, and strategic risks.
JOB REQUIREMENTS
Education & Certifications
Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field. MBA preferred.
Experience
12+ years of progressive product management experience, including at least 5 years in a senior leadership role (manager-of-managers level).
Proven track record in FinTech or Digital Banking—deep understanding of the community and regional bank market.
Experience leading product strategy across a multi-product portfolio in a complex, matrixed organization.
Track record of delivering large-scale platform migrations or transformation programs.
Demonstrated ability to connect product strategy to commercial outcomes—enabling revenue growth without direct P&L ownership.
Experience driving technology-enabled productivity improvements within a product or technology organization.
Travel
Moderate travel required (up to 25%), including client events, industry conferences, and executive engagements.
As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com
CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary
CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your accessibility needs.
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Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
Skills Required
- Bachelor's degree in Business Administration, Computer Science, Engineering, or related field
- MBA
- 12+ years progressive product management experience including at least 5 years in senior leadership (manager-of-managers)
- Proven track record in FinTech or Digital Banking with deep understanding of community and regional bank market
- Experience leading product strategy across a multi-product portfolio in a complex, matrixed organization
- Track record of delivering large-scale platform migrations or transformation programs
- Demonstrated ability to connect product strategy to commercial outcomes and revenue growth
- Experience driving technology-enabled productivity improvements within a product or technology organization
- Experience maintaining required compliance posture (e.g., PCI, SOC 2, FFIEC) in coordination with Security, Engineering, and Risk
- Experience leading, developing, and scaling a high-performing product organization
What We Do
As a forward-thinking technology partner, we accelerate our delivery of cutting-edge solutions to empower our customers’ growth. CSI heavily invests in research and development, product partnerships and strategic acquisitions to provide the most innovative technologies—all while maintaining our service-first mentality. We drive financial institutions and other businesses forward with a variety of services, including: Core Banking With more than 57 years as a leader in core bank processing, CSI’s enterprise banking solutions empower institutions to compete in an open banking environment while growing assets, developing additional revenue streams and reaching new customers by integrating the latest digital technologies. Regulatory Compliance As an established leader in compliance, top global brands trust CSI as their regtech partner and rely on us for our advanced compliance software—including industry-leading fraud and anti-money laundering solutions. Managed Cybersecurity CSI offers cloud-based cybersecurity services, with 24/7 monitoring, real-time incident remediation, seamless compliance integration and industry-leading support for enhanced threat mitigation. IT Management As one of the largest, most trusted managed services partners in the country, we take a consultative approach to IT management to provide a scalable, efficient IT enterprise that supports institutions’ growth and regulatory needs. Document Distribution From digital document delivery to cost-efficient print and mail services, CSI provides a full range of document distribution solutions to help financial institutions stay connected with their customers. Advisory Services CSI’s Advisory Services—which include IT governance, compliance and risk management services—deliver cost-effective solutions that reduce the time and expense of managing security and compliance while ensuring technology is aligned to business objectives.
