Vice President Product Delivery - User Acceptance Testing

Job Description
Shape the future of UAT product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
Job Summary
As a Vice President Product Delivery - User Acceptance Testing within our team, you will improve the design, analytics, development, coding, testing, and application programming that goes into creating high quality software and new products. You will lead and mentor a team working on multiple projects and new product builds, actively participating in planning sessions to analyze technical requirements and primarily perform automation testing. As a people leader, you will foster a collaborative, high-performing team environment and support the professional growth of your team members.
Job responsibilities

• Lead and coordinate user acceptance testing efforts, with specific emphasis on automation testing, while managing and developing a team of testers.
• Coach, mentor, and provide regular feedback to team members to support their professional development and performance.
• Create test plans, create/execute test scripts, document defects, participate in defect triages, and ensure test environment readiness for upcoming testing.
• Support automation of testing; identify external testing dependencies, create short term and long term plans to make the testing team more autonomous and effective.
• Foster a culture of continuous improvement, encouraging team members to proactively identify and implement process enhancements.
• Collaborate with Technology and Business teams to derive new functional requirements or modify existing ones, acting as a key point of contact for stakeholders.
• Continuously evaluate and improve the test strategy/plan based on new information, risks, evolving priorities, and schedules, while ensuring team alignment and engagement.
• Lead the end-to-end testing of feature functionality and user experience, ensuring high standards of quality and customer satisfaction.
• Coordinate functional changes with the automation team and maintain test data for automation scripts so the automation suite is evergreen.
• Promote knowledge sharing and best practices within the team and across related groups.
• Manage resource allocation, workload distribution, and team priorities to ensure timely delivery of testing objectives.

Required qualifications, capabilities, and skills

• Demonstrated experience in leading, coaching, and developing teams within a testing or technology environment.
• Strong and proven experience executing automation test cases and working within a test automation framework.
• 3+ years of work experience with Quality Assurance and extensive knowledge of software development lifecycle principles and quality assurance methodology.
• TSYS consumer banking/credit card experience or related industry experience.
• Experience using bug, defect, and issue tracking software like Jira, HP ALM / QC, etc.
• Experience with functional testing automation tools and technologies (Selenium, Java, Cucumber, Junit), as well as databases such as Oracle, MySQL, SQL Server, and DB2.
• Experience with Application Programming Interface test automation (Rest Assured, SoapUI, Postman).
• Strong stakeholder management and communication skills, with the ability to influence and build consensus across teams.

Preferred qualifications, capabilities, and skills

• Proven ability to inspire, motivate, and build strong relationships across the organization.
• Be collaborative and build strong relationships across the organization.
• Be results-oriented with a strong attention to detail.
• Have strong organization and time management capabilities, with an ability to manage multiple streams of work and to deliver in a timely manner.
• Experience in conflict resolution, team building, and driving team engagement.
• Bachelor's Degree.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.