Vice President - Product Delivery Manager for Rewards

Job Description
Job Description
Join us in revolutionizing program management within Chase Ultimate Rewards, where your leadership will drive impactful change and innovation across our product offerings. Be part of a dynamic team that values creativity, collaboration, and strategic thinking.
As a Program Manager in the Chase Ultimate Rewards team, you will lead high-visibility and cross-functional programs that shape the future of our rewards products. You will collaborate with diverse teams and partners to deliver innovative solutions, ensuring seamless execution and alignment with strategic goals. Your role is pivotal in driving success across all regions, fostering strong relationships, and enhancing our program management strategy. Together, we will create exceptional experiences for our customers and redefine the rewards landscape.
Job Responsibilities

• Develop and manage integrated product delivery plans of your assigned area, working effectively at all levels and providing progress communications to stakeholders on a regular basis. Partners with Product Owners (POs), Area Product Owners (APOs), Agility Leads, and Designers to confirm impacts and scope across teams.
• Manage product roadmap to align to the product budget and ensuring team availability across teams. Maintains a deep knowledge of area product vision, strategy, roadmap, technical and operational
• Focus on risk and controls and manage dependencies, including inside and outside of product area
• Monitor Jira hygiene and enforces Jira standards and support the Agility Lead in driving continuous improvement across the team in order to drive efficiencies and improve the overall effectiveness of agile
• Track IT and non-IT work, release Management and communication, and Proactive identification & management of issues. Manage and track all high priority commitments, deadlines and cross team dependencies
• Establish best practices, innovate approaches to Program Management, building a continuous improvement model

Required qualifications, capabilities and skills

• Minimum 5 years of experience in IT Project Management or Product Delivery Management across multiple technologies and functions. Ability to manage and thrive in a fast-paced environment
• Proven ability to manage multiple efforts, managing resources and addressing issues in a timely manner ensuring least impact on timelines and overall risk; organized, structured work style. Proven ability to manage a team through ambiguity typical of a large-scale business initiative and define path forward.
• Excellent verbal & written communication skills; must be able to communicate progress and issues to the team and stakeholders regularly, thoroughly, and clearly throughout the process, up and down the chain of command.
• Ability to simplify complex topics for non-technical audiences and prepare summaries for executives and stakeholders.
• Strong inter-personal skills to inspire/motivate the team and to instill confidence and trust within the business, operations, and technology teams as applicable
• Proven leader such that all participating and impacted groups have confidence and trust that the program/project is being well-managed and will meet its deliverables in a timely manner
• Strong understanding of Waterfall and Agile methods; stakeholder management, risk management and operations

Preferred qualifications, capabilities and skills

• Proficient knowledge of data analytics
• Proficient or Expert skill level utilizing JIRA, Confluence, and Microsoft Teams.
• Experience with PI planning

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.