Vice President, Product Delivery Manager - Content Platforms

Job Description
Chase's growing Content organization is hiring a Product Delivery Manager to help lead the development of email, web and mobile app platforms featuring travel and lifestyle editorial and marketing content, in close collaboration with our credit card businesses. Our mission is to create best-in-class content that helps Chase customers better engage with their credit card benefits, inspiring them to travel, shop and dine with Chase. This role reports to the Content team's Head of Product and Operations.
As a Vice President, Product Delivery Manager in Content Platforms, you will oversee various cross-functional content platforms and products from idea to execution, ranging from digital content inspiring customers to book through Chase Travel, to marketing websites detailing the value of credit card benefits. You're the most detail-oriented person you know-you take great pride in responding quickly and thoughtfully, and can balance hundreds of email threads, Jira stories and intake requests without breaking a sweat. You'll own the entire digital platform and product lifecycle, including managing intake, roadmapping, executing, monitoring, mitigating risk/issues, communicating progress and analyzing performance. If you have an extraordinary eye for detail and a demonstrated ability to manage multiple complex digital platforms, we would love to hear from you.
Job Responsibilities

• Own, develop and maintain a digital platform strategy, vision and backlog that delivers value to Chase cardmembers
• Collaborate with content, design, engineering, analytics, business and functional partners to drive initiatives
• Own end-to-end delivery of platforms and features, and identify and manage cross-impact dependencies and risks
• Oversee a comprehensive intake process, working closely with stakeholders across the organization to understand requirements and success metrics, share progress and deliver final platforms and products
• Manage a robust QA process, including identifying, prioritizing and resolving bugs
• Continuously evaluate existing procedures and identify and implement efficiencies
• Serve as a process advocate across the content team

Required Qualifications, Capabilities and Skills

• 5+ years of experience in platform and/or product management
• Advanced knowledge of the product development life cycle, design and data analytics
• Demonstrated ability to drive results through leadership and influence of cross-functional teams
• Proven ability to lead product lifecycle activities including discovery, ideation, strategic development and requirements definition
• Experience defining, measuring and reporting on analytics and experimentation results
• Highly organized and detail oriented, with an ability to manage multiple platforms at once, and deliver under tight deadlines independently
• Experience with multiple product management platforms, including Jira

Preferred Qualifications

• 3+ years of people management experience
• Strong interest in and knowledge of Chase credit card programs and benefits
• Experience within financial services or another regulated industry

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.