Job Description Summary:
As Vice President of Player Development, you lead the strategy and operations of the division, ensuring high-tier players receive exceptional service that builds loyalty and drives revenue. You set performance goals for your team, monitor results, and use analytics to refine programs, improve player engagement, and grow theoretical revenue. Your leadership directly shapes the guest experience and impacts the property's long-term success.Job Description:
Essential Functions and Responsibilities:
Provide strategic leadership and operational oversight of assigned department(s), ensuring alignment with company vision, financial goals, and service standards
Recruit, develop, coach, and retain high-performing leadership teams and team members to foster engagement, accountability, and professional growth
Lead the execution of company and departmental initiatives by converting strategic objectives into actionable plans with defined performance indicators
Monitor and manage budgets, resources, and operational performance metrics; drive cost-efficiency while maintaining quality and compliance
Serve as a key liaison with internal stakeholders and external partners to align departmental efforts with enterprise-wide priorities
Promote a strong guest service culture by designing and maintaining service standards and resolving escalated concerns with sound judgment
Develop and implement player acquisition and retention strategies, including expanding the player database and cultivating long-term business relationships with key guests
Analyze statistical and financial data to identify profitable growth opportunities and guide tactical decision-making
Review host performance regularly, establish tiered goals, and coach for improved results in line with business priorities
Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
Perform other duties as assigned
Qualifications
5+ years of Player Development experience; includes leadership or progressive responsibility within a hotel/casino setting
Demonstrated success in leading large teams, multi-unit operations, or high-impact projects
Exceptional decision-making, planning, and analytical skills with a track record of achieving measurable business goals
Strong interpersonal, negotiation, and communication abilities to lead change and influence outcomes across all levels of the organization
Adept at navigating ambiguity and adapting leadership style to dynamic business needs
Proven ability to build and maintain inclusive, collaborative, and high-performance work environments
Skilled in budget management, workforce planning, and process optimization
Experience with CRM systems, analytical tools, and player contact management platforms
Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint); familiar with analytics tools and business intelligence platforms
Requirements
At least 21 years of age
High School Diploma or Equivalent required
Bachelor’s degree in Casino Management or related field preferred
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
Nevada Gaming Registration
Physical Requirements
Occasionally push/pull up to 15lbs
Occasionally lift and/or carry up to 50lbs at floor, knee, waist, and chest levels
Occasionally squat, kneel, reach, bend, twist
Frequently sit and work at a desk or computer
Regularly standing and walking
Ability to communicate using in-person speech, radios, and telephone
Ability to hear, understand, and distinguish speech and/or other sound in person
Ability to distinguish between shades of color
Ability to use tools or equipment requiring a high degree of dexterity
Ability to ascend and descend stairs
Work Environment Potential Conditions
Indoor
Outdoor
Smoky
Noisy
Bright flashing lights
Slippery surfaces
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
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The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
Skills Required
- 5+ years of Player Development experience, including leadership or progressive responsibility within a hotel/casino setting
- Demonstrated success leading large teams, multi-unit operations, or high-impact projects
- Exceptional decision-making, planning, and analytical skills with a track record of achieving measurable business goals
- Strong interpersonal, negotiation, and communication abilities
- Ability to navigate ambiguity and adapt leadership style to dynamic business needs
- Proven ability to build and maintain inclusive, collaborative, high-performance work environments
- Skilled in budget management, workforce planning, and process optimization
- Experience with CRM systems, analytical tools, and player contact management platforms
- Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint); familiar with analytics and BI platforms
- At least 21 years of age
- High School Diploma or Equivalent
- Bachelor's degree in Casino Management or related field
- Ability to effectively communicate in English, both written and verbal
- Obtain and maintain all required work cards (Nevada Gaming Registration)
- Verify right to work in the United States
What We Do
Golden Entertainment, Inc. owns and operates gaming properties across two divisions – distributed gaming and casino operations. Golden Entertainment operates more than 12,000 gaming devices and nearly 30 table games in Nevada, Maryland and Montana. Golden is also licensed to manage video gaming terminals in Illinois. The Company owns four casino properties, more than 50 taverns and operates approximately 980 distributed gaming locations in multiple jurisdictions. Golden Entertainment is focused on leveraging its scale, market leadership and proven management capabilities to maximize profitability of its operations and value for its shareholders. For more information, visit www.goldenent.com
