Vice President - Performance Management

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Accountabilities & Responsibilities

Overall Leadership

• Representative of the Director of Group Finance Performance and Cost Transformation in the location responsible who is managing a team of 60+  comprising the India team
• Capable of taking on and transforming tasks of finance-wide importance
• Ensure understanding and adherence to the Group’s Code of Conduct and, where appropriate, comply with all relevant regulatory policies. This includes completion of any mandatory training requirements.
• Ensure the Functions DEI policy objectives are fully met
• Responsible for driving local entity agenda on People, Process and Risk & Controls

Process Ownership

• Own and deliver the support for Global process / COE (Performance Management & Cost), accountable for the Functional delivery
• For the “owned” processes, ensure the timely and high-quality delivery of all outputs from India. Partner with Finance teams, understand key performance indicators provide insights to enable decision making
• Identify opportunities to re-engineer processes, reorganise or absorb work, to constantly improve the service such that efficiency continues to improve, whilst keeping within budget.
• Ensure robust and up-to-date documentation of processes, key controls and testing of those controls. Create and maintain suite of KPI's that provide a baseline of performance.
• Continually challenge the status quo and drive a continuous cycle of improvement and assessment of services required, clearly demonstrating transformation improvements equivalent to 5% efficiency YoY.

Finance Transformation

• Create a culture of continuous improvement, streamline and automate processes.
• Develop capability in the India location to perform high-end tasks and supplement existing skills to do more with less
• Work closely with IT (itself based in India) to drive the company’s simplification agenda

Knowledge, Skills, Experience & Educational Qualification

Key requirements – Experience

• Seasoned professional with a deep understanding of the Finance function. Operating in an environment of delivery of cost transformation, with experience in rationalisation, automation and offshoring.
• Relevant experience in Finance Services and providing services globally, preferably in a GCC set up
• Strategic thinking ability to provide thought leadership on continuous development of the teams and processes and adopt best practices
• Ability to simplify work processes, adapt and champion change, deliver results and inspire others in a fast-paced, agile and transforming work environment
• Excellent communication ability, both verbal and written

Educational Qualification

• CA / MBA (Finance) or an equivalent qualification would be preferred- 10 to 15 years of work experience

Leadership capabilities:

• Transformation-oriented mindset: keenness to challenge the status quo of the organisation, embrace fresh thinking, seek and align with best practices
• Strong stakeholder management skills: significant experience in working with executives in large/international organizations
• Significant leadership experience: ability to build trust and inspire confidence, experience in building and leading diverse and multi-skilled teams, and managing performance effectively.

M&G Behaviours relevant to all roles:

Tell it like it is : Respectfully speaking up to create better ways forward- both direct and empathetic 

Own it now: Putting your name on things with confidence to drive progress and result quickly

Move it Forward Together: Forming cross- functional teams to seize the right opportunities and solve real problems

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.