GMNS (Global Merchant & Network Services) Product leads the strategy, development, delivery, and operations of American Express network and acquirer products that power $1.9T+ in annual customer transactions. We serve our merchants, partners, and issuers across more than 170 markets worldwide, growing revenue by driving strategic, multi-year initiatives that deliver differentiated value to direct merchants, merchant partners, network partners, and ecosystem partners.
Within GMNS, the Product Growth organization is responsible for bringing Product and Network capabilities to market, evolving the product portfolio through partner engagement, and ensuring solutions work effectively with the right partners at the right time.
The Partner Solutions Consulting function sits at the center of the Product Growth organization, working with our most strategic partners to co-create the technical roadmaps required to achieve shared commercial priorities. The team develops deep expertise in partner product strategies, identifies synergies with GMNS capabilities, and translates partner insights into prioritized product investments.
In this role, the Vice President, Partner Solutions Consulting, will deep dive into partners’ product strategies, identify synergies with Amex capabilities, and translate partner needs into our internal roadmaps for prioritized delivery.
This role reports directly to the Vice President, Solutions Consulting & Product Partnerships, and requires extensive collaboration with GMNS Product, Digital Labs, Partner Account Management, and senior partner stakeholders across geographies.
ResponsibilitiesOwn partner-specific technical roadmaps that enable the achievement of shared commercial priorities and strategic ambitions.
Ensure partner requirements are translated into structured product requests and compelling business cases, serving as the escalation owner for roadmap conflicts between partner demands and GMNS Product priorities.
Represent the network partner perspective in GMNS Product planning cycles, roadmap reviews, and quarterly reprioritization forums, ensuring customer needs inform product direction.
Align with leaders across Solutions Enablement to align on launch sequencing, standards input, and partner feedback loops, while co-owning the resolution of cross-functional issues requiring joint action.
Build and develop the Partner Solutions Consulting team, establishing the operating model for how the team collaborates within the broader Solutions Consulting function.
Lead strategic product discussions with senior partner stakeholders in partnership with Partner Account Management, serving as the senior escalation point for strategic partner requests.
Extensive leadership experience, with a significant number of years in partner-facing, strategic, or product-adjacent roles within payments, platform, or network businesses.
Demonstrated track record of driving innovation, challenging the status quo, and leading organizations through change to deliver new and enhanced capabilities.
Proven ability to lead a partner-facing portfolio while maintaining a coherent operating model across product roadmaps, commercial priorities, and partner needs.
Strong commercial and product judgment, with the ability to evaluate partner requests against product investment priorities and make well-reasoned trade-off recommendations.
Deep knowledge of the network partner landscape and how it intersects with American Express network capabilities.
Strong understanding of the American Express technology stack, network capabilities, and product suite, with the ability to influence product direction.
Demonstrated success building and evolving structured operating cadences, including launch readiness forums, portfolio reviews, and quarterly reprioritization processes.
Executive-level stakeholder management experience with senior partner and internal executive audiences, including leading strategic product discussions alongside commercial partners.
Experience operating in a matrixed, global organization, with the ability to influence without direct authority across Product, Business Development, Digital, and Enablement teams.
Ability to travel for partner- and stakeholder-facing meetings, estimated at approximately 20%, depending on home office location.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Extensive leadership experience in partner-facing, strategic, or product-adjacent roles within payments, platform, or network businesses.
- Proven track record of driving innovation and leading organizations through change to deliver new and enhanced capabilities.
- Proven ability to lead a partner-facing portfolio while maintaining coherent operating model across product roadmaps and commercial priorities.
- Strong commercial and product judgment to evaluate partner requests and make trade-off recommendations.
- Deep knowledge of the network partner landscape and its intersection with American Express network capabilities.
- Strong understanding of the American Express technology stack, network capabilities, and product suite with ability to influence product direction.
- Experience building structured operating cadences including launch readiness forums, portfolio reviews, and quarterly reprioritization processes.
- Executive-level stakeholder management experience with senior partner and internal executive audiences.
- Experience operating in a matrixed, global organization with ability to influence without direct authority.
- Ability and willingness to travel for partner- and stakeholder-facing meetings, approximately 20%.
- Employment eligibility to work with American Express in the UK; the company will not pursue visa sponsorship for this position.
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
-
Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
-
Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
-
Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
