We’re seeking a future team member for the role of Ops Business Technology Liaison to join our Transfer Agency team. This role is located in Luxembourg
In this role, you’ll make an impact in the following ways:
- Work within an agile pod in Luxembourg Transfer Agency Operations, delivering the operational change required to onboard new Luxembourg Transfer Agency clients.
- Own assigned onboarding workstreams across people, process, data and systems—coordinating delivery with Client Service, Technology, Product, Risk/Controls and external vendors, and escalating issues where needed.
- Design and implement workable operating solutions for each onboarding, including process maps, procedures, controls, MI/KPIs, testing support, and a clear handover into BAU operations.
- Operate effectively in a high-volume environment with multiple onboardings in flight—managing your priorities, dependencies and RAID, and supporting cutover readiness to meet agreed client timelines.
- Support agile delivery by actively participating in ceremonies (planning, stand-ups, reviews, retros), raising blockers early, and driving actions through to completion.
To be successful in this role, we’re seeking the following:
- Bachelor’s degree or equivalent work experience.
- Experience working in an agile and/or platform operating model environment.
- Strong experience in financial services operations, ideally within Transfer Agency, fund servicing, or related investor services functions.
- Proven ability to lead teams, coordinate across multiple stakeholders, and manage competing priorities in a fast-paced environment.
- Strong organizational skills, with the ability to manage workflows, risks, and deadlines effectively.
- Demonstrated people leadership capability, including coaching, development, and performance management.
- Strong communication and influencing skills, with the ability to engage effectively across operations, technology, and business teams.
- A continuous improvement mindset, with experience identifying opportunities to enhance processes, controls, and service outcomes.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. About the TeamAt BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Skills Required
- Bachelor's degree or equivalent work experience
- Experience working in an agile and/or platform operating model environment
- Strong experience in financial services operations, ideally within Transfer Agency, fund servicing, or related investor services
- Proven ability to lead teams, coordinate multiple stakeholders, and manage competing priorities
- Strong organizational skills, including managing workflows, risks, and deadlines
- Demonstrated people leadership capability including coaching, development, and performance management
- Strong communication and influencing skills across operations, technology, and business teams
- Continuous improvement mindset with experience identifying process, control, and service enhancements
BNY Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BNY and has not been reviewed or approved by BNY.
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Healthcare Strength — Health coverage includes comprehensive options with a $0‑premium plan for eligible lower earners, expanded mental‑health support with personalized therapy, and strong income protection through short‑ and long‑term disability. These features have been recently enhanced and are paired with dental and vision coverage.
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Parental & Family Support — Parental leave provides 16 weeks of fully paid time for all parents, with added support such as adoption assistance. This breadth offers strong coverage for major family events.
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Retirement Support — The 401(k) program includes a company match and Roth options to support long‑term savings. Additional financial programs like tuition assistance and savings vehicles complement retirement readiness.
BNY Insights
What We Do
We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere.
