Vice President of Operations

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers.  CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide. 

A senior executive leader responsible for the overall performance, growth, and strategic direction of a multi-customer division generating over $20 M + in annual revenue. This role has full profit and loss (P&L) ownership and leads operations across approximately 10+  facilities with more than 1,500+ employees, supporting both domestic and global customers.

This role is accountable for operational excellence, financial performance, customer satisfaction, talent development, and strategic growth. This leader serves as a key executive interface with major customers, internal leadership, and external partners, while also supporting business development and long-term strategic initiatives.

• Own full P&L responsibility for the division, including revenue growth, cost management, profitability performance, and capital planning.
• Develop and execute annual operating plans, budgets, and long-range financial forecasts.
• Drive disciplined financial governance, KPI management, and continuous improvement initiatives.
• Ensure strong controls, compliance, and risk management across all locations.

• Lead and optimize end-to-end operations across multiple facilities, ensuring consistency, scalability, and operational excellence.
• Establish and drive performance standards related to productivity, quality, safety, delivery, and cost.
• Champion continuous improvement methodologies (Lean, Six Sigma, operational excellence frameworks).
• Partner with functional leaders to align execution with strategy.

• Serve as the executive sponsor for key customer accounts, including global and strategic customers.
• Build and maintain strong, trusted relationships with customer executives and decision-makers.
• Lead executive-level customer reviews, contract discussions, and issue resolution.
• Drive KPI performance and service delivery excellence across all customers and facilities.

• Partner with Sales and Business Development to support growth opportunities within existing and new customer accounts.
• Support contract renewals, expansions, and new program launches.
• Contribute to corporate strategy development and translate objectives into executable plans.

• Lead, mentor, and develop a high-performing leadership team across multiple sites.
• Build succession plans and leadership pipelines.
• Foster a culture of accountability, engagement, and continuous improvement.

Experience:

• 15+ years of progressive leadership experience, including senior executive or general management roles.
• Proven success managing large, multi-site operations with P&L ownership.

Education:

• Bachelor’s degree required; MBA or advanced degree preferred.