Vice President of Operations

WHAT YOU’LL DO

The Vice President of Operations provides leadership and drives growth and strategic direction for Rio’s hospitality divisions, including hotel operations, front- and back-of-house food & beverage divisions, facilities, entertainment, retail and vendor partner relations. This role works closely with hotel sales, casino marketing, and revenue management & optimization to lead the company to success with exceptional financial performance, team member and guest satisfaction.

ROLE EXPECTATIONS

Responsibilities include, but are not limited to, the following:

• Establish processes and accountable for guest service standards of the hotel operations and food & beverage divisions. Drive the implementation to improve and standardize efficiencies based on guest feedback scores.
• Monitor key performance indicators (KPIs) such as average daily rate (ADR), revenue per available room (RevPAR), occupancy rates, and market share to identify trends, and provide insights and recommendations to optimize revenue generation.
• Drive revenue growth through effective F&B pricing strategies, menu engineering, vendor contracts and sales initiatives.
• Analyze inventory levels, forecast staffing needs and align hotel and food & beverage promotions with events occurring citywide, in the casino, and in the convention space.
• Hold the team accountable to effectively resolve guest challenges in a timely manner and empower them to creatively create memorable experiences that go beyond guest expectations.
• Oversee the design, implementation, and successful launch of new F&B outlets.
• Review and plan capital projects for front- and back-of-house areas to align with guest and team member feedback.
• Establish and enforce strict quality assurance standards to maintain exceptional safety, hygiene, and service standards.
• Provide team member growth opportunities and foster a high-performance culture within team.
• Support direct reports with the responsibilities to hire, manage, train, discipline and resolve team member relations matters for the division.
• Perform other reasonable duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES

• This position directly oversees the hotel operations team, including housekeeping, public area department, front services, front desk, VIP services, entertainment, facilities, pool, guest experience and food & beverage division, including stewarding, beverage, front-of-house and back-of-house operations.

REQUIREMENTS

• Minimum ten (10) years of experience in hotel/restaurants including experience managing operations and budgeting.
• Minimum five (5) years of progressive leadership experience.
• Strong organizational skills, solution-driven, and analytical thinker.
• Excellent written and oral communication skills.
• Strong interpersonal and leadership skills.
• Strong computer proficiency; ability to use Microsoft Office Suite and applicable operational software.
• Bachelor’s Degree (required).
• At least 21 years of age.

PREFERRED

• Master’s degree hospitality management.
• Proficient in using Workday, Opera, and other similar software.
• Five (5) years of experience leading large teams.
• Experience with brand affiliates/partnerships like Marriot, Hilton, Hyatt is highly preferred •Experience working in a similar resort setting.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Must be able to qualify for licenses and permits required by federal, state, and local regulations.

PHYSICAL REQUIREMENTS

• Must be able to work under time constraints and within established deadlines.
• Must regularly lift and/move up to 10 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORKING CONDITIONS

• Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.

Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.