Remote | National Leadership Role
Make a Difference. Lead at Scale.At GT Independence, people are at the heart of everything we do. We are a mission‑driven organization dedicated to helping individuals live independently through self‑directed home and community‑based care. Recognized nationally as a great place to work, we foster a culture of trust, collaboration, and continuous learning—where leaders are empowered to make a meaningful impact every day.
Position OverviewThe Vice President of Operations is a high‑impact national leadership role responsible for driving operational excellence, service quality, and sustainable growth across multiple states and regions. This role provides strategic oversight for complex, highly regulated operations within GT Independence’s fiscal intermediary and self‑direction programs, while leading and developing regional Directors of Operations and senior leaders.
Partnering closely with executive leadership and cross‑functional teams, the Vice President ensures consistent service delivery, regulatory compliance, and operational scalability while supporting the organization’s long‑term strategic goals.
Key ResponsibilitiesNational Operational Leadership
- Provide executive‑level oversight of multi‑state operations, ensuring high‑quality, consistent service delivery.
- Develop, standardize, and implement scalable operational frameworks, workflows, and best practices.
- Monitor regional performance and lead corrective actions and continuous improvement initiatives.
- Serve as a senior escalation point for complex or high‑risk operational issues.
Strategic Planning & Growth
- Execute enterprise‑level strategic initiatives aligned with organizational objectives.
- Partner with executive leadership on national growth strategies, new market expansion, and program launches.
- Establish, monitor, and analyze KPIs and performance dashboards to drive results.
Leadership & Talent Development
- Lead, coach, and develop regional Directors of Operations and senior operational leaders.
- Build strong leadership pipelines, encourage accountability, and promote a culture of continuous learning.
- Support talent retention, succession planning, and organizational design efforts.
Quality, Compliance & Stakeholder Engagement
- Ensure compliance with federal, state, and program‑specific regulations.
- Partner with Compliance and Quality teams to mitigate risk and maintain audit readiness.
- Represent GT Independence with state agencies, partners, and key stakeholders.
- Promote a participant‑centered, quality‑driven operational culture.
- Bachelor’s degree in Business Administration, Healthcare Management, Human Services, or a related field (required).
- Master’s degree preferred or equivalent senior‑level operational leadership experience.
- 8+ years of progressive operations leadership experience, including senior or executive roles.
- Proven success leading multi‑state or national operations in regulated environments.
- Strong background in home care, home health, personal care, fiscal intermediary services, or similar industries.
- Excellent analytical, communication, and leadership skills.
This is a remote, national role with travel required based on business needs, including visits to state operations, partners, and key meetings.
Why Join GT Independence?GT Independence is a national, family‑owned organization supporting thousands of individuals across the U.S. We offer competitive compensation, comprehensive benefits, flexible time off, and opportunities for growth—along with the chance to be part of meaningful work that truly changes lives.
Qualifications Skills Required Knowledge of administrative procedures Expert Written & Oral Communication Expert Attention to detail Expert Proficient in MS Excel Expert Planning & organizing Expert Microsoft Office suite Expert Education Required Bachelors or better. Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree in Business Administration, Healthcare Management, Human Services, or a related field
- Master's degree or equivalent senior-level operational leadership experience
- 8+ years of progressive operations leadership experience, including senior or executive roles
- Experience leading multi-state or national operations in regulated environments
- Background in home care, home health, personal care, fiscal intermediary services, or similar industries
- Excellent analytical, communication, and leadership skills
- Expert knowledge of administrative procedures
- Expert written and oral communication
- Expert attention to detail
- Proficiency in MS Excel
- Planning and organizing skills
- Proficiency in Microsoft Office Suite
What We Do
GT Independence is a national leader in financial management (FMS) services, built by a family, for families. We started out as a single family, and we've grown into a national company that serves tens of thousands of people across the United States. But we haven’t forgotten our roots. GT is still a family-owned company—and we’re also a disability-owned and led organization that understands daily life with disabilities and long-term care needs. Our foundation is on the beliefs of inclusion, respect, and family. GT's mission: To help people live a life of their choosing regardless of age or ability.
