The Role
Lead end-to-end operations across hubs: drive supply chain, service operations, SOPs, process excellence (Lean/Six Sigma), cost and P&L management, build high-performance teams, and implement digital transformation to scale pan-India operations.
Summary Generated by Built In
Job Description
Position: Vice President – Operations
Department: Operations
Reporting To: COO (Chief Operations Officer)
Location: To be decided
Employment Type: Full-Time
Compensation
- CTC: ₹28,00,000 – ₹30,00,000 per annum
- Additional Benefits: ESOPs (as per company policy)
About the Role
We are looking for a dynamic and result-oriented Vice President – Operations to lead and strengthen the organization's end-to-end operational excellence across all business locations. The incumbent will be responsible for driving operational efficiency, optimizing supply chain and service operations, ensuring profitability, implementing standardized processes, and building a high-performance operations culture.
The role requires strategic thinking combined with strong execution capabilities to enhance customer satisfaction, improve service quality, reduce operational costs, and support business scalability.
Key Responsibilities
Operations Management
- Lead and oversee day-to-day operations across all hubs and business units.
- Ensure seamless execution of operational activities while maintaining service quality and efficiency.
- Drive operational performance through effective planning, monitoring, and execution.
- Develop operational strategies aligned with organizational growth objectives.
Supply Chain Management
- Oversee end-to-end supply chain operations, including procurement coordination, inventory management, warehousing, logistics, and distribution.
- Ensure optimum stock availability across hubs to meet market demand without excess inventory.
- Monitor inventory movement, replenishment planning, and stock accuracy.
- Improve supply chain visibility and efficiency.
Service Operations
- Ensure timely completion of service requests within defined Turnaround Time (TAT).
- Improve customer satisfaction by maintaining high service standards.
- Monitor service KPIs and implement corrective actions wherever required.
- Establish service excellence standards across all operational locations.
Standard Operating Procedures (SOPs)
- Design, implement, and continuously improve Standard Operating Procedures (SOPs) across all operational functions.
- Ensure SOP compliance through regular audits and process reviews.
- Standardize workflows to improve efficiency and consistency.
Process Excellence & Continuous Improvement
- Lead Process Excellence initiatives using Lean, Six Sigma, Kaizen, and other operational improvement methodologies.
- Identify operational bottlenecks and implement sustainable improvements.
- Build a culture of continuous improvement and operational innovation.
- Drive digital transformation initiatives to improve operational efficiency.
Cost Management
- Conduct detailed operational cost analysis across all functions.
- Identify cost optimization opportunities without compromising quality and customer experience.
- Develop and execute cost reduction initiatives.
- Monitor operational budgets and improve overall cost efficiency.
Profit & Loss Management
- Own and manage Profit & Loss (P&L) for all operational hubs.
- Monitor operational profitability and implement strategies to improve margins.
- Review financial performance and recommend corrective actions.
- Collaborate with Finance for budgeting, forecasting, and variance analysis.
Team Leadership
- Lead, mentor, and develop regional and hub operations teams.
- Build a high-performance culture driven by accountability and ownership.
- Establish KPIs and performance review mechanisms.
- Foster cross-functional collaboration between Operations, Sales, Finance, Service, and Supply Chain teams.
Performance Monitoring
- Develop dashboards and MIS reports for operational performance.
- Monitor key operational metrics including:
- Service TAT
- Customer Satisfaction (CSAT)
- Inventory Accuracy
- Stock Availability
- Operational Cost
- Hub Profitability
- Process Compliance
- Productivity Metrics
Required Skills & Competencies
Functional SkillsLeadership SkillsAdditionally,
- Some who has handled team size of 100+ Employees
- Have managed 500+ Cr Company operations
- Ability to handle Pan India Operation from Tier 1 to Tier 3 cities
- Have built startups from Scratch to Series A (Preferably)
What We Offer
- Opportunity to lead operations for a fast-growing organization.
- High visibility with leadership and strategic decision-making.
- Stock Options participation and long-term wealth creation opportunity.
- Performance-driven work culture with opportunities to build scalable operational excellence.
- Clear growth path to C- Suite position
- Opportunity to work in Battery Circular Economy
- Challeging work environment to go from 100 Cr to 1000 Cr
- Be part of Vision 2030 IPO
Skills Required
- MBA in Operations Management from a recognized institution
- 8-10 years of experience in Operations Management, Supply Chain, Service Operations, or Process Excellence
- Minimum 3 years of experience in a leadership role managing multi-location operations
- Six Sigma Certification (Green Belt or Black Belt)
- Additional certifications in Lean Management, Supply Chain Management, or Process Excellence
- Experience in EV, automotive, battery, logistics, manufacturing, or technology-driven operations industry
- Experience handling team size of 100+ employees
- Experience managing 500+ Cr company operations
- Ability to handle pan India operations across Tier 1 to Tier 3 cities
- Experience building startups from scratch to Series A
Am I A Good Fit?
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The Company
What We Do
Pointo's mission is to provide a comprehensive EV battery solution with focus on Financial Inclusion and Climate. We are currently working on expanding the EV ecosystem through AI/ ML based battery-tech to estimate the life for Lithium Batteries. Using battery-tech, we are able to leverage battery lifecycle over the course of 8-10 years in different use cases to create 2nd hand market and generate better returns. Our unique network of VLE partners help us reach our customers through community connections and create jobs for the underserved segments in the process. This also help us provide best possible solutions to meet their customised needs. With a deep understanding of the EV ecosystem, we are well-positioned to offer extensive solutions that cover the entire value chain.
